How to understand if SugarCRM suites my company's needs?

[alek75]

Hi the question is: How to understand if SugarCRM suites my company's needs?

I was telling my coder to prepare a bug CRM for my company, but I found SugerCRM and maybe it can be edited or upgrated tu suites my company's needs.

There's someone or a support center that can give me this information?
I know exactly how my company website and DB works, I'm also installing in our dedicated server the trixbox for our PBX and I think SugarCRM with some editing can be what I'm looking for.

regards

Alek

[Angel]

Can't provide any useful advice without first understanding what it is you want to accomplish.

In general, there are many things that Sugar can do out of the box which are well suited for a number of common tasks across different industries. Of course, it is likely that it won't do everything you want it to do, but it can be customized to do many other things.

The extent of customizations required will be dependent on your needs, hence my earlier point about understanding what it is you want to accomplish.

I would recommend you contact Sugar or a Sugar business partner to discuss your specific needs.

[alek75]

yestarday I've checked better all the tutorials. I think it has many features that can work for my company but I need some extra features customized:

Orders, quote and invoices (customized for my company not as the PRO version one)
Support ticket for my customers (every support ticket may open a task for support maybe)
Inbound email filter that assignes each mail to the right account, and mail rules.

But where to find someone that could do this customizations?

[andopes]

yestarday I've checked better all the tutorials. I think it has many features that can work for my company but I need some extra features customized:

Orders, quote and invoices (customized for my company not as the PRO version one)
Support ticket for my customers (every support ticket may open a task for support maybe)
Inbound email filter that assignes each mail to the right account, and mail rules.

But where to find someone that could do this customizations?

Hi, alek75

We are expert on customizing the Quotes module and Quotes PDFs (quote and invoice).
We had configured Inbound email for other clients before.

Lampada Global Services can help you implement SugarCRM. Since 2005, we have done more than 60 SugarCRM projects for customers around the world. We are a SugarCRM Silver Partner.
Based in Sao Paulo, Brazil, we offer American customer service at Brazilian prices. We work and deliver over the Internet .
Our programming team develops custom modules, integrates SugarCRM with other systems and modifies the core functionality according to our clients' specifications. Lampada has also made important contributions to the SugarCRM community, notably Teams OS and the Brazilian Portuguese Language Pack.
You contact me directly via Skype name = dtokeefe or we can arrange a time for me to call you by phone

I look forward to speaking with you.

David

info@lampadacrm.com.br

[alek75]

Hi, alek75

We are expert on customizing the Quotes module and Quotes PDFs (quote and invoice).
We had configured Inbound email for other clients before.

Lampada Global Services can help you implement SugarCRM. Since 2005, we have done more than 60 SugarCRM projects for customers around the world. We are a SugarCRM Silver Partner.
Based in Sao Paulo, Brazil, we offer American customer service at Brazilian prices. We work and deliver over the Internet .
Our programming team develops custom modules, integrates SugarCRM with other systems and modifies the core functionality according to our clients' specifications. Lampada has also made important contributions to the SugarCRM community, notably Teams OS and the Brazilian Portuguese Language Pack.
You contact me directly via Skype name = dtokeefe or we can arrange a time for me to call you by phone

I look forward to speaking with you.

David

info@lampadacrm.com.br

You have a PM

[andopes]

Hi, alek75

Is PM a Project Manager?
If it is so yes, we have one, I'm the PM.

Cheers

--
André Lopes
Lâmpada Global Services
Rua Bela Cintra, 299 conjunto. 51
São Paulo, SP 01415-000
tel1. 55 11 3237-3110
cel. 55 11 7636-5859
e-mail: info@lampadacrm.com.br

[alek75]

No PM = private message
I've sent you a private message