Integrate SugarCRM with IP telephony system.

[kiibimes]

Look at the SugarCRM Call Center Plug-in http://www.pacta.ee/en

Not just a simple dialer but also registers all phone call into Sugar. Finds clients by incoming number. Also can search up clients from SugarCRM server and dial them directly without web browser.

Supporter phones:

* Skype
* GSM Mobile phones (Data cable, IrDA, Bluetooth)
* Public Switched Telepfone Network (PSTN - european standard mostly) using DTMF/CLIP Caller ID system. (extra hardware for that)

[Markku]

Hi kiibimes,

That sounds very interesting, thanks for the info.

- Markku

[sankar]

Hi
I have a simple requirement. The application should call when the meeting is due 24hours prior to the actual appointment. Dial out, play a wav file and check for tones for yes or no from the other end of the call. Then appropriately record the result in the DB.

Could you please let me know if this is already been done?

-Sankar

[ryangillespie]

Corebridge can integrate sugar with any of your business applications and your telephony infrastructure.

we can launch applications on incomming / outgoing call events.

ryan.gillespie@corebridge.com

london - +44 (0)20 7569 1120

[stevec]

Some dialer integration details here (can use with TAPI interface for IP phone)

http://www.sugarcrm.com/forums/showthread.php?t=13080

[jwouters]

Try this for outbound calls:

Dialing phone numbers is a breeze, if you have TAPI installed.
just add "phone:" as a url handler to the respective view.html files...
With Skype or other IP telephony the URL handler might be "callto://" instead of "phone:"
Note the two slashes are NOT needed with "phone:"...

i.e. listview.html in module contacts:
<td valign=TOP class="{ROW_COLOR}S1" bgcolor="{BG_COLOR}" nowrap><slot><a href="{URL_PREFIX}phone:{CONTACT.PHONE_WORK}" class="listViewTdLinkS1">{CONTACT.PHONE_WORK}</slot></td>

You can do this in every ...view.html you like to activate your phone numbers for immediate dialing...

For the other features (locating a contact on an incoming call, etc.)
I'd be curious to learn, if anyone else has a solution already...

Thanks - have fun :-)
Michael

Shouldn't there be anything like </a>??
I have tried this, but the link doesn't show up! So I can't test to dial out!