Integrating FogBugz with Sugarcrm

[codek]

Hi,

Simple question! Has anyone integrated FogBugz with SugarCRM?

Rgds,
Dan

[chad.hutchins]

Old post, but still interested.

Has anyone integrated FogBugz with SugarCRM?

Thanks,

Chad

[eggsurplus]

Yeah, pm me and and I can send you what we did if you're interested. The way we did it was with a 2-way synch. FogBugz updates would push to Sugar and Sugar updates would push to FogBugz. There was an issue in FogBugz though that if you did a mass update in FogBugz it wouldn't push the updates to Sugar for some reason.

We're right in the middle of switch to JIRA right now though and we're trying a different method that is easier to maintain which you may be more interested in. I can send you the code for this as well as an example if you wish. What we did was overwrite the Bug bean to pull the bug data from JIRA instead of Sugar. So Sugar only stores who the Bug is assigned to, the misc dates, and the JIRA key (issue #). So no Bugs are ever entered in Sugar, only in JIRA. But this allows Bugs to be associated to cases in Sugar and for customers to see on the portal. We do put a tab in Sugar to JIRA and use Single-Sign On to make it more seamless.

We have one unique issue though where we have older bugs that aren't moving to JIRA so in those cases we do a check to see if there is a JIRA key and if so then retrieve the data from JIRA. I think the 3 functions to overwrite were retrieve() for the detail screen, get_list_view_data for lists, and create_new_list_query for searching.