I've just started using SugarCRM and am just about getting to grips with how everything works. My company has three group E-mail inboxes checked by a number of members of staff. When an E-mail is received, it is (usually) read, assigned to an account via the 'ACCOUNTS' pane underneath the body of the E-mail, and then replied to. This has the desired affect of assigning the original inbound E-mail to the history for that account and displays the 'replied' status, but the actual outbound E-mail sent in reply is not logged to the account. Is this normal behaviour of SugarCRM? I really need to see all inbound an outbound mail assigned to an account, otherwise it makes it very difficult to pick up where other members of staff left off.

Thanks in advance