Logo

[dvc]

I've installed sugar 5.1 and the logo function doesn't work for me. As I'm uploading the file nothing comes up, just the symbol icon for when a file can't be found.
Thanks for your help.

[dvc]

Does this work for Sugar 5.1 as well as I find the steps a bit unclear.
THis is how it looks like. www.flxcrm.com.au

[dconaway]

hi DVC.
I did an upgrade to 5.1 from 4.5.1, and im having the same problem, if anybody knows where the logo is stored/accessed maybe we can restore our company? any help welcome, thx,

Andrew

System
Sugarcrm51
LAMP stack
Mysql 5
php5, etc.

[kuske]

It is a cache problem.
I uploaded a new logo and it did not change.
Then I changed the layout theme and the logo was there.
Now I uploaded the logo again and switched back to the former layout theme and the logo was there too.

[clint]

This Wiki article should solve your problem.

[dilacerated]

This Wiki article should solve your problem.

Clint --> if the logo that appears in the default Sugar theme is located @ <sugar_root>/themes/Sugar/images/ how does replacing the file @ <sugar_root>/include/images/ resolve this? That fixes the logo that appears in the Admin > System Settings area but that is not the logo I am trying to replace.

I am also in the boat of those unable to upload a replacement logo through the Admin > System Settings. The file does upload into <sugar_root>/custom/themes/Sugar/images and there is no error encountered, however, like the starter of this thread the image does not appear in any of the locations it should (only as a broken image link) and attempting to view it via URL produces a 403 error. I've chmod'd all of the SugarCRM folders/files to 755 and 777 as I saw in other threads but none of which resolved the problem. I'll manually replace the logo as needed while keeping a backup of Sugar's but I hope this is fixed eventually.

- Robert

[clint]

Have you tried clearing your browser cache?

[dilacerated]

Have you tried clearing your browser cache?

Clint --> I have tried uploading the logo through the SugarCRM option to "Upload new logo" within System Settings via FireFox, IE and Chrome. In each case I have checked to see if the logo change occurs after doing so in a different browser (one of the three mentioned) with their caches cleared. In every case the same result I mentioned previously is met (logo file is displayed as a broken image link and directly browsing to the file produces a 403 error). Same issue exists with 5.1.0a.

Edit: just so you know the "custom" directory is created with 770 permissions. Changing the "custom" directory and its sub-directories to be 755 does fix this for myself. Since the last time I posted I deleted the "custom" directory, upgraded the install to 5.1.0a, re-uploaded the logo through System Settings and chmod'd the "custom" directory and its sub-directories to 755... I have no idea why doing this did not take before as this constitutes the second time I have set this directory and its sub-directories to 755 but it is working now and that's all that matters :P.

- Robert

[wwobn]

Nice catch. That is the exact issue with the Version 5.1.0a (Build 4837) release. It's not setting the file permissions correctly.

browse to your /whatever/path/sugar/custom/themes/*theme*/ and set the file permissions to 755 or 777. Then log into your CRM, click Admin - > System Settings -> and re-upload your banner and click 'save' and walla, problem solved.

[clint]

There is a configuration setting in your config.php that controls the file system permissions used when creating dirs and files on a Linux system. If you want the permissions to be set differently than what you see now on your system, follow these instructions in the Installation Guide.

Be sure to convert the octal number (e.g. 2770) used on your Linux system to a decimal value (e.g. 1528) when entering the value in the Sugar config file, otherwise the permissions will be really screwy when new files are created. We store the values in decimal in the config file and convert to octal at run time.

Here is a decent octal-to-decimal conversion site.