Making calls in Sugarcrm Community Edition

[yuuki_chan]

Hi! everyone. Can someone please help me or teach me how can i possibly make a call to client using sugarcrm community edition? Is it possible to connect the company's VOIP into sugar and by then call the prospect client so the sales agent wont have to press the number one by one?

If not through VOIP, is there any possible way so that the agent will just have to click probably a button then it will automatically dial the number indicated to each account?

Any suggestion will be so much appreciated. Thanks in advance

[kinshibuya]

Hi!
This doesn't come out of the box on sugar, but there are many developers projects on sugar forge on this subject.

http://www.sugarforge.org/softwarema...p?form_cat=345

[yuuki_chan]

Thanks for the suggestion Kinshibuya. I've checked the link that you gave, which among those you can suggest is the most effective and easy to use? Have you tried any before?

[kinshibuya]

Hi,
i've tried the VoiceRD but it doesnt have a file for the newest versions
The best ranked is http://www.sugarforge.org/projects/yaai/ but i suggest you install it on a test server.

[yuuki_chan]

Ok. Noted here Kinshibuya. I'll try and install that on the test server. Hopefully, it will be the answer to the needed requirement here in the company.