Nightmare upgrading from 3.0b to 4.x... HELP!!

[jasonfnorth]

Here's, what I hope to me my last, magical experience with upgrading SugarCRM Open Source (pre-upgrade wizard).

I followed SugarCRM's instructions verbatim on how to upgrade from 3.0b to 4.x, which involved:

1. Backup files and DB.
2. Upload 3.5 into a folder on webroot next to 3.0b
3. Copy the 3.5 upgrade directory over the 3.0b upgrade directory.
4. Run the upgrade/index.php script.

...and at STEP 6: GMT Update it stalled out. I then tried reloading and it died. My install was hosed.

SO... I tried reverting back to my backup of 3.0b and the permissions are all hosed on my hosted web server, and I can't even get back to square one.

(1) HOW do I get back to my 3.0b install?
(2) THEN HOW do I upgrade to 4.x?

HELP!!!

-NORTH

PS: Perhaps, this is related.. I've also tried installing 4.01c fresh, and it stalls at STEP 6: PERFORM SETUP

Creating the config file...done
Installation is proceeding... the output will appear below once it is complete. Please wait.

[stevec]

Hi,

By restoring both db and files, it should be OK. How did you back up the files? Sounds like in the process ownership and permissions got messed up. Best bet would be to put them back in place, change group and ownership recursively and then reset file ownership as per the documentation/tips.

In linux use a shell and go to the web root directory. If sugar is installed in the sugarcrm directory - and the apache user is called 'www-data', run these two commands:

# chown -R www-data sugarcrm
# chgrp -R www-data sugarcrm

Then change the permissions as documented:
http://www.sugarforge.org/frs/downlo...uide_v401a.pdf