outbound email getting filtered as spam??

[y2chuck]

I send all my outbound mail to clients through sugar for tracking purposes, but found out from a client that the messages were being tagged as spam and not being received.

Anybody else have this issue? When the mail gets sent out it's "sugar on behalf of USER" as the "from" field value so maybe that's it...

[stevec]

it depends on the criteria that their spam filter is using. Quite often, it will put in extra headers in the email as to whty it's being tagged - a sort of scoring mechanism whereby if it reaches a certain limit, it's marked as possible spam, and if it hets any higher than the next limit, it's automatically deleted.

What you need to do is get to have a look at these headers if they are there for an indication as to why it's being scored as such. Then either make alterations to accomodate these - or just resign yourself to the fact that your customer has a very strict scoring proceedure.

Such headers could look like:

X-Virus-Scanned: by Barracuda Spam Firewall at xxxxxxx.com
X-Barracuda-Spam-Score: 3.00
X-Barracuda-Spam-Status: No, SCORE=3.00 
     using global scores of TAG_LEVEL=3.5 QUARANTINE_LEVEL=6.0 KILL_LEVEL=8.5 tests=BLANK_LINES_70_80, INVALID_DATE
X-Barracuda-Spam-Report: Code version 3.02, rules version 3.0.9578
	Rule breakdown below pts rule name              description
	---- ---------------------- --------------------------------------------------
	1.76 INVALID_DATE           Invalid Date: header (not RFC 2822)
	1.24 BLANK_LINES_70_80      BODY: Message body has 70-80% blank lines

To get them from outlook, open the email, select 'View' | 'Options' and copy and paste the 'internet headers' back to you.

[y2chuck]

I sent the same message to my personal account (I use spam assassin) and it can through. Span status was set to no in the header and the score was 0.5.

Thanks for the tip. So far I think it's just this one client (a rather large one who advertises quite a bit about how great their spam filtering is, I'll leave it up to you to figure it out. Starts with an "A" and ends with an "L")

Just made me a bit nervous and wondered if others had the same issue.

[tm2000]

Using Sugar 4.2 and having this problem.. No server based spam filters, this is strictly Outlook 2003...

Send pretty basic HTML email from template.. Only code is with signature..

Anyone else? I have tried both sending via SMTP (with Auth) and Sendmail... and still gets snagged.

[ryan_c]

Same problem here. I don't think they are marked as spam though. I tried to send email to my Gmail account multiple times. Someitmes the email goes through, sometimes not. I even got different result from different Suagr accounts. Same thing happens when I test to my hotmail account. I didn't see any email marked as spam.

Status of the mails are "Sent" in SuagrCRM.

Hope someone can address this issue. If the outbound emails are guaranteed to be sent, the system is almost useless.

[stevec]

One thing to try here is to monitor the logs of your mail server that sugar links to. Then compare the logs for an email that gets to its destination and the logs for those that go missing.