Performance - head scratching time...

[nkendrick]

I have one user (out of 6) who has a speed problem with SugarCRM 4 - her home page loads in about 46 seconds! Admittedly, she is the most active user and her appointments list for the next month has about 160 entries but I still think this is slow. The user is running Firefox 1.07 and we have tried with and without the fasterfox plugin. Here's what I've looked at so far:

1) If I login as this user on the server's LAN, I get her home page in <3 seconds.
2) If I login as this user on another remote site (2Mb broadband) I get her home page in about 36 seconds. If I limit the appointments view to 'today' I get the home page in 16 seconds.

For the sake of completeness I have also done the following:

3) Checked broadband speed (512K) with online test - getting about 480K download and 260 upload so that looks OK. All other browsing and file transfers are performing as expected.
4) Checked laptop - behchmarks as expected
5) Checked wireless connection - signal strength good and no significant error counts.
6) Tried different wifi channels
7) Checked broadband router by substitution
8) Checked DNS settings.

Sever is an in-house built P4/3.0GHz with 1GB RAM and software RAID 1 250GB SATA disks.

OS is CentOS4 (RHEL EL4) with PHP 4.3.9, Apache 2.0.52 and MYSQL 4.1.12

hdparm -T -t gives buffered disk reads: 184 MB in 3.02 seconds = 61.02 MB/sec.

We are running EAccelerator with the following parameters:
#NK EAccelerator
extension="eaccelerator.so"
eaccelerator.shm_size="16"
eaccelerator.cache_dir="/tmp/eaccelerator"
eaccelerator.enable="1"
eaccelerator.optimizer="1"
eaccelerator.check_mtime="1"
eaccelerator.debug="0"
eaccelerator.filter=""
eaccelerator.shm_max="0"
eaccelerator.shm_ttl="0"
eaccelerator.shm_prune_period="0"
eaccelerator.shm_only="0"
eaccelerator.compress="1"
eaccelerator.compress_level="9"

Can anyone give me their feelings on the page load time.and what might be worth checking!?

Thanks

NK

[longreach]

If she is on XP - check if she is using default MS firewall. Try turning all firewalls on her path to server off as a test.We have seen some really odd stuff with default MS firewall on client.

[nkendrick]

Thanks for the input - she's running XP Home but the WIndows firewall is turned off. Her laptop spec is identical to at least 4 other homeworkers and they do not have this problem - still looking for pointers!

NK

[Oracledarren]

I would check the config on the network card. By default windows has the QoS protocol enabled against each adaptor and it is not required for anything other than reporting system errors back to microsoft. Switch it off or remove it and you will see a noticable increase in speed

[nkendrick]

I've just had a look at my access logs and these are coming up...

[client x.x.x.x] PHP Notice: Undefined index: in /var/www/intranet/html/sugar/modules/Calls/DetailView.php on line 106, refer
er: https://munged/sugar/index.php?modul...s&action=index

[client x.x.x.x] PHP Notice: Undefined index: admin in /var/www/intranet/html/sugar/modules/ACLActions/ACLAction.php on line 353, referer: https://munged/sugar/index.php?modul...6-43889141c553

[client x.x.x.x] PHP Notice: Undefined variable: reset_theme_on_default_user in /var/www/intranet/html/sugar/modules/Users/Aut
henticate.php on line 103, referer: https://munged/sugar/index.php?actio...n&module=Users


Any relevance to my speed problem - especially the first index error??

Thanks