Phone

[JPrabha]

What kind of phone should be used to connect to use the numbers that are saved in the contacts and accounts[? should it be an IP Phone? Can we use the ordinary phones to connect the calls?[/SIZE]/

[Angel]

Sugar doesn't offer any built-in telephony integration. The only built-in option it offers is a mechanism that allows it to recognize and format phone numbers for Skype dialing purposes.

Beyond that, there are add-ons you can apply to integrate with Asterisk/Trixbox, but those are not built-in capabilities.

The phones that can be used would be dictated by the solution you choose to integrate into Sugar (i.e. which phones are supported by Skype or Asterisk)

[JPrabha]

Angel

Thanks for your reply. but still my problem exist

when i try the numbers with the soft phones, it get connected but when I tried with the normal phones, the call is not get connected. Any idea for why it happens?

our office is fully connected by the network and sugarCRM is in the PABX Server and both are in the asterrisk

Prabha

[DragonflyMaster]

Angel

Thanks for your reply. but still my problem exist

when i try the numbers with the soft phones, it get connected but when I tried with the normal phones, the call is not get connected. Any idea for why it happens?

our office is fully connected by the network and sugarCRM is in the PABX Server and both are in the asterrisk

Prabha

It's a good idea to post in different areas to get the most attentions and hopefully the most replies to your posts... but you could at least change a bit your copies from one another
The answer to your question depends on what phones are supported by your system...

[Angel]

It's a good idea to post in different areas to get the most attentions and hopefully the most replies to your posts... but you could at least change a bit your copies from one another

..and on topics not related to the product for which this forum is for...LOL

[Angel]

Angel

Thanks for your reply. but still my problem exist

when i try the numbers with the soft phones, it get connected but when I tried with the normal phones, the call is not get connected. Any idea for why it happens?

our office is fully connected by the network and sugarCRM is in the PABX Server and both are in the asterrisk

Prabha

This is not a Sugar issue...see my previous reply: "Sugar doesn't offer any built-in telephony integration."

You need to take this matter up with the manufacturer of whatever system it is you are using.