Problem with compose email activities

[timbo.nl]

Hello,

the situation is as followed:

I have accounts and accounts have contacts.

Now i create with the sugar API a new case which is related to accounts.
The account have one activity where no contact is selected.

When i go to cases the new case is there with the correct link to accounts.
Also the activity is visible.

When i click on the compose email button by activities there is a window for creating an email but the TO field is empty. The subject line is correct with the case number.

How can i get there a correct TO automaticlly.
We have tried to add contacts from that account to the case with no succes.
After that we assigned a contact to the activity with no succes...

Probably we missed something but we don't know what?
What are we missing???

Thx

[salesagility]

No, you haven't missed anything ... Cases are related to Accounts and SugarCRM does not assume an email address. One of my esteemed propeller head colleagues who lives deeper in the code might be able to suggest the way to address this by picking up the email address from the account email address field.