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Thread: Product item and quote issues.

  1. #1
    rtetlow is offline Sugar Community Member
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    Default Product item and quote issues.

    I was wondering if you can group (or if there is any way in the UI you can group) products so you do not have to select each one individually. Sometimes our quotes are 20-30 lines long and it would be handly if you could select a "product group" and autopopulate with all the products you normally sell in each of your quotes. Selecting one at a time is painful for us.

    On a related note - I couldnt see anywhere where you can apply a global discount % on your order ?. I am surprised no one has come up with this - which means maybe I am missing something. So, for example, I need:

    line1 service item 1000.00
    line2 service item 2000.00
    line3 service item 3000.00
    total 6000.00
    discount 10% 600.00
    final total 5400.00

    Our discount rules are on a case by case basis - and in most erp systems I have used - you have a special item called discount - this is not apparent here - since it seems to tie (and defaults to) at the product item level - doesnt make sense.

    Hope I am wrong - coz I wont be able to roll this product out for us if I am not.

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Product item and quote issues.

    Hi rtetlow

    The default for Quotes is to apply discounts only for a group of products, but I follow your needs and suggestions!
    A discount for the total Quote often is part of a business logic. You are right!
    We had been developing a customization for a Customer adding global discount and also product specific discount, and it working wonderfully.

    I would recommend this new feature in the further versions but if you really need it JIT feel free to contact us.

    Best regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    rtetlow is offline Sugar Community Member
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    Default Re: Product item and quote issues.

    Quote Originally Posted by andopes
    Hi rtetlow

    The default for Quotes is to apply discounts only for a group of products, but I follow your needs and suggestions!
    A discount for the total Quote often is part of a business logic. You are right!
    We had been developing a customization for a Customer adding global discount and also product specific discount, and it working wonderfully.

    I would recommend this new feature in the further versions but if you really need it JIT feel free to contact us.

    Best regards
    thanks for your help - but really - this is not unique in the business world and should definitely be part of the system. They have global shipping and global tax - but no global discount ?.

    Also it seems you cannot even select product groups to avoid having to keep selecting each and every product item - some of our estimates can run into 30 or 40 items.

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Product item and quote issues.

    Quote Originally Posted by rtetlow
    thanks for your help - but really - this is not unique in the business world and should definitely be part of the system. They have global shipping and global tax - but no global discount ?.

    Also it seems you cannot even select product groups to avoid having to keep selecting each and every product item - some of our estimates can run into 30 or 40 items.
    Hi rtetlow

    My bad!
    You are right!

    It has global tax and shipping, not discount!
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    rtetlow is offline Sugar Community Member
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    Default Re: Product item and quote issues.

    Quote Originally Posted by andopes
    Hi rtetlow

    My bad!
    You are right!

    It has global tax and shipping, not discount!
    I am very surprised at this - its standard in a lot of companies to discount towards month-end on total quote value. I am also surprised that you cannot have line item opportunities - thats also fairly standard in a lot of crm systems.

  6. #6
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Product item and quote issues.

    Hi rtetlow

    You can file a new bug into bugs.sugarcrm.com requesting this feature for the next releases.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  7. #7
    mike9196 is offline Sugar Community Member
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    Default Re: Product item and quote issues.

    My company also needs the ability to apply a global discount. We also have different discounts for different customer categories. In the old Sugar 4.x Products and Quotes module there was a link to create product catalogues and have different discounts for each catalogue.

    I do not see a way to do this in SugarPro 5.2. I see where you can enter a product catalogue but this is essentially the same info as in the product module.

    Am I missing something?

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