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Thread: record not appearing in accounts list and not deletable?

  1. #1
    napx is offline Sugar Community Member
    Join Date
    Mar 2006
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    35

    Default record not appearing in accounts list and not deletable?

    OK, this is kinda weird. I have a few records where this seems to be the case... I cannot access them from the list view in accounts but if I open another account and replace the record=<id> with the <id> of the account in question, it shows me the info I'm looking for. So question #1 is why won't it appear in the list?

    Question #2 occurs when I try to delete that record. I press delete and it returns to the list screen as expected, no error or anything. However, if I then access the record from the most recently viewed records selections or using the ID directly as above, it's still there. Additionally, if I query the record from SOAP it shows that the deleted field is set to 0.

    Isn't anyone else having this problems? Sugar support dudes, what's going on? Please help!

  2. #2
    napx is offline Sugar Community Member
    Join Date
    Mar 2006
    Posts
    35

    Default Re: record not appearing in accounts list and not deletable?

    Oh btw, just a tidbit of extra info... If I look at the accounts table in MySQL I can plainly see that the deleted field IS set to 1. But both Sugar itself and the SOAP interface seem to ignore this. Can someone please explain why? Thanks.

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