Redirecting email directly into SugarCRM

[bgmahesh]

hi

I want to know if SugarCRM is the correct product to do the following,

1. On a portal customers are sending email to us related to ecommerce [enquiry, booking of travel packages etc]
2. Currently if a sales-person-1 responds, others don't know what is happening with that order. Management also doesn't know what is happening with that order

Will SugarCRM solve this issue by receiving all these emails and one could see the entire thread?

-- Mahesh

[ruchida]

Hi

Yes, SugarCRM can do what you want to do by using Inbound Emails or Email-to-Case function.