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Thread: SAP B1 Integration with Sugar

  1. #1
    Victor1962 is offline Junior Member
    Join Date
    Apr 2008
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    1

    Default SAP B1 Integration with Sugar

    Hi, we are an SAP B1 shop and are looking for an open source solution to pair up with B1. One of our greatest needs however is customer service ticketing/tracking.

    We are an ecommerce company and customers would open tickets on our website (into sugar) and our customer service reps would manage those tickets from Sugar, yet the data would all be integrated with customer account data in B1.

    Some of the comments I've seen are that Sugar's strongest suite is not customer ticketing, so I was looking at OTRS possibly instead, but Sugar has so much more.

    Can anyone point me in the right direction?

    Vic

  2. #2
    VeonConsulting is offline Sugar Community Member
    Join Date
    Jul 2007
    Posts
    97

    Default Re: SAP B1 Integration with Sugar

    Hi Victor,

    As you might be aware, we at Veon Consulting specialize in SugarCRM consulting services. We have also done multiple integration projects.

    As you might be aware, we have also come out with SAP SugarCRM integration project.

    As far as ticketing solution is concerned, we did some work similar to this.

    We would be more than happy to help you in any possible way.

    Regards,
    Last edited by VeonConsulting; 2008-06-12 at 10:15 AM.
    Team Veon
    Veon Consulting Pvt Ltd.
    Hyderabad, India.
    Phone - +91-40-66444272/73/74
    Veon Consulting Pvt Limited
    Skype - veon.consulting / prasad.veon

  3. #3
    sugarcane is offline Sugar Community Member
    Join Date
    Apr 2005
    Location
    Chicago, IL
    Posts
    1,207

    Default Re: SAP B1 Integration with Sugar

    Hi. If you still have not accomplished this, Intelestream can do it.
    please give us a call. We'd like to hear more about your requirements.

    Take care,
    Stafford
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

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