SAP B1 Integration with Sugar

[Victor1962]

Hi, we are an SAP B1 shop and are looking for an open source solution to pair up with B1. One of our greatest needs however is customer service ticketing/tracking.

We are an ecommerce company and customers would open tickets on our website (into sugar) and our customer service reps would manage those tickets from Sugar, yet the data would all be integrated with customer account data in B1.

Some of the comments I've seen are that Sugar's strongest suite is not customer ticketing, so I was looking at OTRS possibly instead, but Sugar has so much more.

Can anyone point me in the right direction?

Vic

[VeonConsulting]

Hi Victor,

As you might be aware, we at Veon Consulting specialize in SugarCRM consulting services. We have also done multiple integration projects.

As you might be aware, we have also come out with SAP SugarCRM integration project.

As far as ticketing solution is concerned, we did some work similar to this.

We would be more than happy to help you in any possible way.

Regards,

[sugarcane]

Hi. If you still have not accomplished this, Intelestream can do it.
please give us a call. We'd like to hear more about your requirements.

Take care,
Stafford