Sending Email - attachment bug in v4.2?

[jasonslater2000]

Just upgraded to 4.20 Professional
Looks nice, but noticing some critical problems that will force a rollback if not solved

Hosting locally on Windows + XAMPP

Emails w/o attachments send find
Emails w/ attachments give the following in the sugar log:
3/31/06 14:04:46,792 [528] FATAL SugarCRM - Error emailing:File Error: Could not open file: C:\Program Files\xampp\tmp\phpA1.tmp

What's happening is the file is ending up in Sugar's ./cache/upload folder, but the email send is trying to find it in PHP's upload directory (upload_tmp_dir) and with the wrong filename (a php??.tmp file vs. GUID+filename).

Verified that sending an attachment which comes from Sugar Documents works OK. Sending one that gets uploaded on the fly via Browse... during email composing has the problem.

[pprice]

I am having the same problem with any attachment. Messages without attachments send fine, but messages with any type of attachment fail.

Running v4.2
On Windows 2003 server with IIS
PHP 5.1.2

[pierreavista]

Hi there

I was having the same problem as you until I found a solution, after exchanging some emails with support people at Sugar. I am also running SugarPro on a Win2003 Server, with IIS.

My problem was that, because of the numerous other problems with 4.2, we had decided to do a fresh install if 4.2. And of course we forgot to copy the content of \cache\upload. ONce we moved everything for our old installation to the new, the email with attachement started working.

A couple of other basic things you can do are :
- Empty your Browser cache
- Try sending an email with an attachement coming from your computer
- Add a new document to Sugar - Create an email and try attaching this new document from withing Sugar.
- Create a new email and try attaching a document from within Sugar that was added by another user.

These tests will allow you to better understand where the problem comes from. After doing all these tests, and figuring out how this was working, move the files on the server, all is back to normal for us.... on that point at least with 4.2....

I am also considering downgrading to 4.01e today because of all the other problems.....

[pprice]

I was able to solve the problem by changing the php.ini file line:
upload_tmp_dir = F:\PHP\uploadtemp
to my sugar cache\upload file: upload_tmp_dir = C:\inteput\wwwroot\SugarCRM\Cache\upload.

Attachments now work fine.

Hope this helps you!

[trund]

Am having exactly the same problem on Linux. Must be bug or something, will try to ask my host to change the directory and let you know.

But sometimes the attachments indeed do get sent...

[trund]

Changing the upload_tmp_dir in php.ini didn´t help at all.

Seems like the problem happens only when you try to send files that are attached to email template. If template has no attachments and you only attach files when you´re ready to send, they will get sent just fine. If they are attached to the template they won´t get sent at all.

Submitted as a bug 5819.

Does anyone have any ideas how to fix this?

[supercathknet]

I have the same observation: attachment work in email but "dropped" in marketing email. And I am using version 4.2

There is a suggestion to uncomment a line. But I tried and still no attachment in the campaign marketing.: http://www.sugarcrm.com/forums/showthread.php?t=11633

Changing the upload_tmp_dir in php.ini didn´t help at all.

Seems like the problem happens only when you try to send files that are attached to email template. If template has no attachments and you only attach files when you´re ready to send, they will get sent just fine. If they are attached to the template they won´t get sent at all.

Submitted as a bug 5819.

Does anyone have any ideas how to fix this?

[trund]

Sugar team have advised me to uncomment the line - I believe it was line 159 for me (am running 4.2).

After this was done, the attachments are now sent fine.

[clint]

Hey folks-

We are going to fix this bug in the upcoming 4.2.0 patch B.

Regards,
Clint

[sugarchris]

Here's a bit of an update for those of you having email attachment issues: there are several issues, not just the one; they all have one thing in common: attachments.

Here are the cases I've been able to identify and isolate:
1. when sending a simple, composed email with attachment, the email does not send (OP's problem).

2. when sending a simple, composed email using an Email Template that has either a file or Document attachment, the email is sent, but the attachment is not.

3. when sending an Email Campaign, and using an Email Template with either a file or document attachment, the email is sent, but no attachments are sent.

Cases 2 & 3, I have been able to resolve for 4.2.0b (still forthcoming). Case 1 is a problem as I (and the support staff here) have not been able to reproduce. As far as I can tell, the issue is localized to Windows-based instances, either with IIS or XAMPP/stack installs.

If anyone experiences this in a linux-based install, please list your server/PHP specs in this thread.

Thanks.