Simple Question

[inbuninbu]

I'm a complete newbie with SugarCRM, so please bear with me.

I'm evaluating SugarCRM open source at the moment. One thing that jumps out at me is that it appears to be designed for the customer/client to interact directly with the system. The demos seem to indicate that cases, etc, are created only on the host company's side--that to open a case or report a bug as a customer, you must write an email. Is this so? What if you want customers to be able to open a request with you in a more direct fashion?

Thanks!

[Angel]

The application can be extended in many ways. One idea that might better address your need is to use the Portal capabilities which would in turn allow clients to submit cases and so forth.

Sugar also has a SOAP API, so if you really wanted to, you could create a highly customized front end for that need too.

In general, many things are possible, but they are not always built-in and would sometimes require an investment in some custom programming.