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Thread: Software company using SugarCRM in UK

  1. #1
    christian.symmons is offline Junior Member
    Join Date
    Sep 2006
    Posts
    1

    Default Software company using SugarCRM in UK

    Hi,

    im interested in making contact with a company using SugarCRM for sales and support of their software products.

    we would be interested in a discussion about their experience of implementation and use.

    PM me if you are interested.

    Thanks

    Christian

  2. #2
    alsutton is offline Sugar Community Member
    Join Date
    Aug 2005
    Posts
    127

    Default Re: Software company using SugarCRM in UK

    I've PM'ed you, but for anyone else interested my take is DON'T go down the sugar route if you're looking for something which will handle your support and sales emails (which for us is getting more important by the day).

    The Email system is woefully inadequate and has problems which will make supporting customers via it a nightmare (The big one being embedded images in emails such as screenshots), and when you're dealing with support you want things to run as smoothly as possible.

    We've been using sugar for a year or so and we're at the point of starting to move away because it doesn't handle our support and sales emails very well.
    Al Sutton
    Argosy TelCrest
    www.argosytelcrest.com

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