Software company using SugarCRM in UK

[christian.symmons]

Hi,

im interested in making contact with a company using SugarCRM for sales and support of their software products.

we would be interested in a discussion about their experience of implementation and use.

PM me if you are interested.

Thanks

Christian

[alsutton]

I've PM'ed you, but for anyone else interested my take is DON'T go down the sugar route if you're looking for something which will handle your support and sales emails (which for us is getting more important by the day).

The Email system is woefully inadequate and has problems which will make supporting customers via it a nightmare (The big one being embedded images in emails such as screenshots), and when you're dealing with support you want things to run as smoothly as possible.

We've been using sugar for a year or so and we're at the point of starting to move away because it doesn't handle our support and sales emails very well.