Still cannot install modules or patches to 4.01a

[chucknb87122]

Hi,

I still cannot install modules or patches to 4.01a. I have installed both hotfixes. When I try to install a patch or module I get the following:

Could not copy file /var/www/html/crm/cache/upload/upgrades/temp/J1C26s/SugarSuite-Patch-4.0.1c/sugar_version.php to /var/www/html/crm/./sugar_version.php

The problem looks like an extra './' (see above) but I cannot figure out which file has this little extra piece. Please help!

Thanks

[kushalk]

It seems your webserver user (apache or nobody) is not able to read or write to the /sugar/cache directory.
Give the proper permission to /cache dir.

[chucknb87122]

Hi,

I do not believe this is a permissions problem as the extra './' appear in the error message. Does anyone know where I might look to remove this. I tried changing the ownership to apache:apache and this did not fix the problem. The error message is:

Could not copy file /var/www/html/crm/cache/upload/upgrades/temp/ShPg7D/SugarSuite-Patch-4.0.1c/sugar_version.php to /var/www/html/crm/./sugar_version.php

Notice the extra './' right before sugar_version.php, ie

********| right there
.../crm/./sugar_version.php

Thanks

[chucknb87122]

Hi,

Maybe this will help I get a different message when trying to install a module. Resource module fails at 23% during install:

23%

Display Log
Rebuilding Include Modules...
Merging application files for modules.ext.php in Ext/Include
Copying .../patch/vcal_res_server.php to vcal_res_server.php
Copy /var/www/html/crm/cache/upload//upgrades/temp/UhLHpW/patch/vcal_res_server.php
Failed to copy /var/www/html/crm/cache/upload/upgrades/temp/UhLHpW/patch/vcal_res_server.php vcal_res_server.php

Thanks

[gsalami]

i have the same problem!!! anny ideas?

regards,

gu

[brown_er]

Similar problem here with 4.0.1d stops at 23% with the following error:

Warning: copy(index_login.php): failed to open stream: Permission denied in /home/.fidget/sugarcrm/lightdesigncenter.net/sugarsuite/ModuleInstall/ModuleInstaller.php on line 848
Failed to copy /home/.fidget/sugarcrm/lightdesigncenter.net/sugarsuite/cache/upload/upgrades/temp/XjbHDk/root/index_login.php index_login.php

I have tried a variety of modules and get the same reslults with everyone of them.

[brown_er]

I gave up and uninstalled d and went back to 4.0.1c - module loader works fine now.

[ruchida]

I think the files causing the issue are all expected to be installed in the SugarCRM root directory. The SugarCRM root directory may not have enough permission to the SugarCRM module installer.

[y2chuck]

there should be a warning that tells you what line it's crapping out in and in which file. I had the same issue at line 84 of /modules/administration/upgradewizard.php

Line:

if(!move_uploaded_file($_FILES['upgrade_zip']['tmp_name'], getcwd().'\\'.$sugar_config['upload_dir'].$_FILES['upgrade_zip']['name'])) {

should have been:

if(!move_uploaded_file($_FILES['upgrade_zip']['tmp_name'], getcwd().'/'.$sugar_config['upload_dir'].$_FILES['upgrade_zip']['name'])) {


so the double back-slash gets changed to a single forward slash:

"getcwd() ' . '\\' , "

to
"getcwd()' . '/' "