Sugar 5.2 gmail problem

[torrys]

This is driving me crazy. I have Sugar configured to receive email's from gmail IMAP no problem and I can send emails as long as I have SMTP settings in the Admin area. My problem is even though I have SMTP settings for the users' account setup all mail goes out as if it's sent from the user defined in the Admin area.

Ex. userA is defined and has their settings defined in the Admin area for SMTP. userB sends an email and their reply address is correct but the from address is actually userA's address.

Any ideas?

[abazander]

Have you tried using the Repair mailboxes function, and clear the vardefs cache ?

[torrys]

I just tried that and I get the same results. I've seen other people mention this problem in the forum but I would think it would happen to everyone. It really is a show-stopper for us as email integration was one of the major reasons for moving to Sugar

[abazander]

OK Can you set your log levels to debug in the Admin panel, run a couple of sends then go take a look at /Sugardirectoy/sugarcrm.log

That might give you some clues, If you have access to your SMTP server you could also take a look there.

Are you using MySQL as the backend DB, if so You might want to run mysqlcheck against the database, just to check all the tables are OK

[catherinema]

I have tested the issue you addressed. But I can't reproduce it. What I did is as follows:
1. Login to Sugar as Admin. Config in Email Settings with the right value, and set the email address and server like:
email address: test@example.com
mail server: smtp.example.com
2. Login to Sugar as User1. Go to Email Module -> My Email. Click Settings Tab, then in Mail Account Property Page, fill in with the info. like:
From address: real@real.com;
user name: real@real.com
mail server address: pop3.real.com
Click add button at the end of Outgoing Mail Server, and set like :
Smtp Server: smtp.real.com
Use SMTP Authentication?: Checked
SMTP Username : real@real.com
SMTP Password : *****
Save.

3. After checking mail from server finished. Close the popup window. Refresh the main page.

4. Click Compose Emails. Select Real@real.com as From Address. fill in other fields. Send email.

The email I got is exactly from real@real.com. And I also checked the sugarcrm.log. And I'm sure the email is sent from smtp.real.com server.

Do I follow what you addressed before?

[roblaus]

Catherine: Yes, it usually behaves like that and it usually takes the configured smtp. There is just one thing: If you do not explicitely save the settings (even though you just changed the assigned smtp) the system will still take the old settings (system most lkely).

But there is apparently stll a problem with gmail as smtp - i just tested it with a brand new 52c and mail doesn't go out - cannot connect. No mre info in the log file either. I tried all combinations (465, 587, different user names etc.) to no avail. The account is fine and working since 98...

[sgandhi]

Hi All,
Please read these 2 threads related to the problems mentioned.

http://www.sugarcrm.com/forums/showthread.php?p=151342

http://www.sugarcrm.com/forums/showthread.php?t=43640

-Samir

[roblaus]

I know these threads but Gmail still doesn't send anything and throws an error. The Bugfixing God told me that it is a feature for Google Apps accounts what I do not like but have to accept.
But I am talkiing (for the past 6 months or even longer) about a plain vanilla gmail account that works like a charm everywere else (Tunderbird, Outlook) but not with Sugar. And since there are only three parameters to set I believe that there is not too much I can do wrong. Or maybe?

[roblaus]

I guess I figured it all out now (a little constructive help would have been nice though).

In order to make Gmail (AND Google Apps) work as SMTP openssl must be either enabled in php.ini (Win) or compiled into php (--with-openssl). Additionaly the port must be set to 465, the standard Google port 587 does not work.
I followed the advice of somebody else here and switched errors on in php.ini (not recommended but ok for testing puposes), restarted the webserver and all of a sudden I got very detailed error messages telling me the reason of all my problems right away.
I am still testing the various combinations (especially with regard to campaigns) but so far it looks really promising.

[ksoender]

We have just installed community version 5.2 of sugar.
First we are using our own doamain on google apps and allready running thunderbird towards this.

Following issues has occured regarding email and google apps.
1. We get a correct smtp setting in place and sugar is sending email via the gmail smtp server. This email is received by recepient as it should.
2. Sugar registers the email sent correctly in the "sent email" box in sugar., but not in google mail sent box.
3. received emails in google mail are not shown in Sugar email client.
4. When saving email settings in Sugar, it shows that it is downloading the emails, but they are not displayed. Also google mail folders are not shown in the email tree.

Does anyone out there have explanations on what we are doing wrong, or where we have a configuration mismatch.

Regards

KS