Sugar Dashlet Problem

[Chee Juan]

Hi there,

I would be most obliged for your assistance on the problem I ve encountered.

I clicked "Add Dashlets" in the sugar homepage, the word "loading ..." appeared in red, but the add dashlet menu doesn't show.

The problem started when i was using Sugar 5.5, but the problem still persist when i ve upgraded to 6.0.1
I m using xampp 1.7.1 and i ve changed the php memory limit to 128M

Thank you
PHANG

[davidboris]

Hello,

I would suggest, install plug-in firebug in firefox and check if you have any javascript error?

[Chee Juan]

Thanks for the suggestion,

I ve installed Firebug and got this out from the script when i clicked on "Dashlet"
The first line is from the console, and subsequent lines was extracted from the script section.
The first line mentioned something about daslet being null, what do i do next??

X document.getElementById("dashletsDialog_c") is null
ajaxStatus.showStatus(SUGAR.language.get('app_stri ngs','LBL_LOADING'));var success=function(data){eval(data.responseText);das hletsListDiv=document.getElementById('dashletsList ');dashletsListDiv.innerHTML=response['html'];document.getElementById('dashletsDialog_c').style .display='';SUGAR.mySugar.dashletsDialog.show();ev al(response['script']);ajaxStatus.hideStatus();}

Your assistance is most appreciated

Thank you
PHANG

[davidboris]

Hello,

I couldn't regenerate same issue. But found a reported bug. # 38244.

Suggestion: Take backup of your database and try removing dashlets and add them again, if doesnt help, restore database backup.

[slawekg]

look at this: http://www.sugarcrm.com/forums/showthread.php?t=56721

[Chee Juan]

I was able to solve the problem, by reinstalling sugarcrm

I ve exported the database from mysql and deleted the sugarcrm folder from htdoc
However after reinstalling sugar 6.0.1, I was unable to import the data that I ve exported. Keep saying things regarding email settings....
So I ve delete the sugarcrm folder in mysql\data\ and just replace it with the old database folder that I ve backed up prior.

Anyway, thanks alot for the support given. Really appreciated it.

[angelababy]

Hi! Thanks for all of your very useful informations.

[Jeremy Hutchings]

Re-install for a jS bug ? seriously ? ...........

has anyone actually found the real work around what is broken here to be able to load up the Dashlets dialogue.

All it is - is MySugar.js trying to find something that isn't there i.e. dashletsDialog_c in the ajax return for the Dashlets HTML.

[jmiller2979]

So after much investigation I am up to here. I was receiving a similar error add dashlets wouldn't load.

What i found:

the error reported back by firebug was:
Error: invalid label
Source File: http://crm.millerdesignstudios.net/i...MySugar.js?c=1
Line: 71, Column: 14
Source Code:
<b>Warning</b>: array_push() [<a href='function.array-push'>function.array-push</a>]: First argument should be an array occured in <b>/home/yearold1/public_html/millerdesignstudios.net/crm/include/MySugar/DashletsDialog/DashletsDialog.php</b> on line 173

which traceback showed:
the issue was in .../include/MySugar/DashletsDialog/DashletsDialog.php on line 173

offending code:
array_push($dashletsList[$dashletMeta[$files['class']]['category']], $cell);

When I comment this line out the dashlet dialog pops, but with no content...I have no idea what the problem is, nor where to start looking.

[talus46]

Hello , I had the same problem and I it was about file permissions when generating the js files cache