Sugar speed of use

[NickD]

We are currently using Sugar 3.5.1 with iradeon who host the software.

The feedback I am getting is that reponse times are slow - I find a number of times for example I will have to press a button two or three times to get it to register.

Has anyone else got any experience of this?

Is it a common phenomenon of using Sugar remotely over the internet rather than on an intranet? I am not really sure what to expect.

We have broadband web access.

Many thanks for any advice.
Nick

[tkundhi]

We have our Sugar app loaded on a server storged in a co-lo facility. We also run our public website of this server. Sugar access is restircted to employees. We are not on a share host and have no issues with response.

What are the server response times reported by Sugar on the bottom of every page?

[NickD]

Interesting.
I logged in and got the following response time: 0.275992
On the face of it that seems amply fast emough. The reality for us is that there is a distinct difference between the speed of use between a hard disk resident application and this web one.
I am very keen to make it work, so perhpas we should upgrade the speed of our internet connection, if this is the bottleneck.
We have 100Mbits/sec access speed.
Any thoughts?
Cheers,
Nick

[tkundhi]

Nick,

A few thoughts. First a web application will most likely be slower than one on your desktop or local server. Though you may not actually notice the difference. Are you sure of your connection speed? Maybe you meant 10Mbps. If it is truely 100Mps it must be very expensive and you already have more than enough bandwidth. How many users are sharing your connection? Regardless this isn't a Sugar issue. Something else is causing your issues. Most likely it networking related. I frequently use Sugar from my home office on a standard cable modem connection 4.7Mbps (download) & 384Kbps upload with no issues. Even when other people at home are listening to streaming music or video from the web.

I'd suggest talking with your host first to see what kind of response they are seeing on their own network. Then your ISP. Depending on the number of users you may want to lease a dedicated server from someone and then host and manage Sugar yourself. This assumes you've got someone in house with the necessary skill set.

[longreach]

One thing to try - temporarily kill the Microsoft firewall on your XP client and see if that has any influence. The javascript used in Sugar seems to interact badly with the MS firewall in some installations.

Also try Firefox 1.5 instead of IE.

These two suggestions come from known limitations of XP and IE.

[cgfreak™]

Its slow here too and we have a T1 line and a dedicated server. Weird enough we tried with IE and it was killing us but then i tried FireFox and it was blazing fast, another thing is, when we use our laptop and browsing with IE it still very fast. What gives?

[alsutton]

Look at the plugins you have installed, we had a huge improvement in performance after we uninstalled an old flash plugin from IE and installed the latest (flash 8).

Al.

[NickD]

Thanks for these pointers - I'll let you know how we get on.
One issue which may help is the upload speed. I didn't realise that it is normal practice for upload speeds to be a fraction of the speed of download.
Many of our performance problems seem to be related to the submission of pages.
I'll test this with an enhanced upload speed - if anyone has prior experience it would be great to hear from you.
Cheers,
Nick

[ludvik]

I have the same issue...
For example when I click on the:
- Account (app. 4000) I have got 1.6 sec server response time (3 sec in total)
- Contacts (app. 5500) I have got 7.7 sec server response time (10 sec in total)
- Opportunities (app. 200) I have got 1.6 sec server response time (3 sec in total)

We have 1000 Mbit/s LAN (optics), XP firewall turned OFF, IE6.0 nad Firefox
For Contacts we have some user fields used in the list (do we need index the table somehow?)

Any suggestions how to speed it up?
Thankx

[wagnerbl]

What's the server conf?