Sugar Team - !!!Please send an answer!!!

[ftreml]

Hi,
I'm getting more and more frustrated with response time on my emails to the Sugar Team:

1) I purchased a Sugar Bronze Partnership in September. 2 weeks later (!!!) first (!!!) email came from Sugar. After some discussions we decided to convert the Partnership into a SugarExchange Premium Placement - and I'm now waiting for 4 weeks without any feedback from Sugar.

2) I want to sell our modules at SugarExchange and I am willing the sign a contract for fixing sales commission rates etc. I've been told several times by different team members that somebody will contact me. nothing happens since a few weeks.

3) I'm trying to get the "Certificed by Sugar" for ZuckerDocs and ZuckerReports since August. I filled the forms at SugarForge, sent emails to SugarForge/SugarExchange admins, to certification@sugarcrm.com (by the way, this email address is not know to the email server, although it is listed here: http://www.sugarexchange.com/content/certification/), and didn't get ANY feedback at all. Not even uselesse feedback. Simply Nothing.


What's the matter with the Sugar Team ? As far as I know, there are over one hundred employees, why is there no feedback ? Sugar claims to be a worldclass CRM product, but the company behind seems not to be able to use it on their own!
I'm not talking about someone asking a question in the forum - within a user-to-user community I don't expect a Sugar Team member to answer beginners questions. But support and feedback for companies with ambitions to offer commercial extensions at SugarExchange have to become way better.
Best Regards,
Florian Treml

[andydreisch]

Hi Florian, thanks for the, uh, reminder. I'll have my team follow up with you immediately and we'll check that email address as well. I'm interested to see where the breakdown in communication occurred.

You can always drop my a PM if you like.

Humbly yours,

Andy

[ftreml]

Hello Andy,
Things are starting to roll now ... thanks for your involvement!

[andydreisch]

Good to know. Thanks for the feedback.

Andy

[julian]

Just an update, in case anybody finds this thread...

Please e-mail us at sugarexchange ... @ ... sugarcrm.com for certifications, not certification@sugarcrm.com. Thanks!