sugarcrm campaing and test email issues

[ischotsm@gmail.com]

We are trying to use sugarcrm community edition for quite a while. We won't upgrade to a professional edition due to the fact the we have a recurring issue with sending campaigns or sending test email. Every time when we want to start a new campaign it seems that are settings are lost and it takes us hours to find a solution but so far we couldn't find any reason for this behavior. For example an email campaign of 1000 emails went out correctly no issues. A couple of hours later we try to start a new campaign and it doesn't work. Even worse when trying the email setting and email out a test email to one of our other addresses then the domain itself it doesn't work. After a couple of hours playing and resetting passwords suddenly it works. This happens almost for every campaign. No errors can be found in logs.

[Angel]

This, in my opinion, is one of the most frustrating areas to deal with within SugarCRM.

Unfortunately there are no easy answers to email connectivity problems. I've often equated the experience of troubleshooting these type of problems to that of being led through a mine field by a blind man. The lack of verbose error messages or useful feedback makes the experience both frustrating and time consuming.

I am actually working on a problem just like yours. The campaign had to send 3 messages, it sent the first one, then the other 2 got stuck in the queue. Can't get them to go out and likewise, the settings seem to have magically disappeared on their own, but of course, resetting them doesn't solve the problem. To make matters more confusing, using those same settings as an SMTP server for a personal account works without any problems. Go figure.

If I find out anything useful, I'll post it.