SugarCRM Customization: Default Assigned User

[oiaiwrr]

One of the first customizations that I recall applying to the first SugarCRM system I was in charge of was to set the default assigned user on Cases to someone other than the logged in user. This was used as a way to simplify the need for the submitting user to have to select the same assigned user every time a new case was added. That was back in 2005, and using version 3.0 of the product.


Although the process is still not a simple matter of a couple of clicks of the mouse, major advancements to the SugarCRM architecture since that time have indeed simplified it when compared to when I first had to tackle the issue, so do not be discouraged.

So how is it done?

[sts]

Maybe this is helpful for you: Angel's Blog: SugarCRM Customization: Default Assigned User