Is SugarCRM more power than I need?

[jmprice]

Hi everyone,

I've been exploring the demos on SugarCRM.com and I'm blown away by it's capability.

I'm concerned that it might be a little too much for my needs though.

Specifically, I need an intranet contacts manager that only managers (10) of my company's 60 person company could update. We would need to keep metadata about 1) who is our internal contact for that external person and 2) whether that contact would get a holiday card.

Would I be able to customize SugarCRM so that most of its complexity would be hidden? So that it would only list contact information, internal contact, and whether or not contact gets a holiday card?

If SugarCRM is not the best solution, can you suggest another one?

[susiewilliams]

Hi there,

Yes, you can hide functionality that you don't need. I would start by hiding many of the menu items.

You may find that once you get the system up and running, you'll find other uses for it. For example, you might end up tracking more information about your contacts; you might also start building out relationships between the contacts (i.e.- these 5 contacts all work for the same company, and here are their job titles and departments). You may find that you'll "grow into" the functionality of the product sooner than you think!