Telephony integration for test with SugarCRM and some questions...

[frla]

I have built a software called WorkMan Agent with a core-feature that you can select basically ANY phonenumber (application/webpage et c) and then press a global shortcut (or map your global shortcut to a mousebutton you don't use) and it dials that number. So you can use it with SugarCRM already.

However it would be a whole lot nicer to be able to just click the phonenumber.and then it dials. My application supports the callto:-protocol also.. so I thought that the "Enable SkypeOut® integration" checkbox in the administration window would activate callto on all the phonenumbers... but I can't seem to find any... so will there be in the future? Or should I figure out how to use the template-processor to add the anchor and callto: in front of the numbers?

And for those of you who want to try out my application you can download a 60-days trial version from below. It will cost 49 EURO per user. It has a solid track record since it's been selling for 2 years in sweden/denmark/norway so it works. It's just the callto-feature that is new and hopefully I will do some call-popup function for SugarCRM as well.

The download, you must have a TAPI-compatible PBX and Windows...
http://www.larsson.tc/download_wm/wo...ent20setup.exe

Regards, Fredrik.

[frla]

Solved it myself!

A grep-search for callto: revealed the function that skype uses in include\utils.php
Changing it to always return true allows the caller-application to take care of phonenumbered entered.

/* checks if it is a number that atleast has the plus at the beggining
*/
function skype_formatted($number){
return true;
// return substr($number, 0, 1) == '+' || substr($number, 0, 2) == '00' || substr($number, 0, 2) == '011';
}

I noticed that not all phonenumbers are callto:-enabled but at least some are and it's always a start.

Regards, Fredrik.