Hi,

I have always had problems using sugar on a remote server.
I am using community edition 5.2i, and hosted on a shared hosting package (siteground)

This has happened to me before in other areas of sugar, but the current situation is repeatedable 100% of the time.

It is a newly installed version of sugar with negligible data in it, and I am updating a typo in an inbound email setup. Only one inbox exists.

Every single time I save, I get a pure white screen in my firefox browser (have tried IE also)
I have enabled all log file writing and get...

[29466][1][INFO] ----->InboundEmail now saving self
[29466][1][DEBUG] rebuilding cache for Currencies
[29466][1][INFO] Query:SELECT * FROM fields_meta_data WHERE cus
[29466][1][INFO] Query Execution Time:4.6014785766602E-5
[29466][1][ERROR] MySQL error 2006: MySQL server has gone away
[29466][1][INFO] Update InboundEmail: Update inbound_email set d
[29466][1][INFO] Save: Update inbound_email set deleted='0', dat
[29466][1][INFO] Query:Update inbound_email set deleted='0', dat
[29466][1][INFO] Query Execution Time:1.0967254638672E-5
[29466][1][FATAL] MySQL error 2006: MySQL server has gone away

I have truncated each line for clarity as there seems nothing of interest in the truncated data. I notice the query execution time is large, especially the first one which is a simple query. OK, it must be the load on my shared hosting.... So I tried the same query via phpadmin and get 0.0001 seconds!!! Although I have no idea why this query on currencies is used prior to a save on inbound_email!

I'm at a bot of a loss to explain the query execution time and if it is this which is causing the "white screen of death".

Any ideas anyone?

Simon Jones