Typical implementation time

[george_bbch]

Hi @ll

I was wondering what's the "typical" implementation time of a sugarCRM system for 10 to 20 users.

Thanks,
George

[y2chuck]

At my office, ours was about 60 hours to support 6 users. Our infrastructure was already in place (apache/mysql server) so it was literally install and play with for a few days followed by a quick 2 day mult-user trial.

All of our users had used some type of CRM tool before so there were no training issues. It's also a small company so there was no time wasted on evaluating, reporting to management, justifying costs/decision to use it etc.

Had I used this at my last job (100+ users) I would say to be safe it would be at least a month to properly evaluating, test and train.

In short, it's a tough call, it really depends on what customizations you need, what current infrastructure you have, how saavy your users are etc.

[george_bbch]

Thanks for the information, y2chuck. Could you also tell me how many people got involved in the implementation project?

[y2chuck]

We're a small org, so there were only 3 of us. Myself as PM and Dev, the other 2 were test users (my boss and a sales/bus dev guy)

We just tested the most common features we'd use so cases/support type of stuff wasn't really tested that well. We pretty much only use the accounts/projects/tasks and docs modules and I built a custom report module to tie Sugar into our other systems.