"Undefined" Javascript alert when i try to send a email

[willianv8web]

Hi,
I have SugarCRM 5.2.0a installed on my server. All email settings are correct.
I enter a message and the email address of recipient. When i submit it, a javascript alert appears, with the "undefined" word and the email is not send.
Someone know how to fix it?
Thank you, a hug.

[hubcrm]

Check your web server log and your sugarcrm.log (in the root of the installation) to see if there is more information. My guess would be it's maybe calling something that isn't there like a php function from a particular module. Were all the prerequisities fine and dandy when you did the install, nothing showed up red?

Thanks

Vince

[willianv8web]

Hi,

I don't know how to check the web server log...

Nothing weird in sugarcrm.log

Mon Feb  9 10:16:15 2009 [][-none-][FATAL] SECURITY: User authentication for admin failed
Mon Feb  9 10:16:15 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - admin
Mon Feb  9 15:14:48 2009 [][-none-][FATAL] SECURITY: User authentication for admin failed
Mon Feb  9 15:14:48 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - admin
Wed Feb 11 18:22:34 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:22:34 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:22:45 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:22:45 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:23:00 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:23:00 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:23:39 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:23:39 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:25:05 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:25:05 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:25:21 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:25:21 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:25:59 2009 [][-none-][FATAL] SECURITY: User authentication for anderiquei failed
Wed Feb 11 18:25:59 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - anderiquei
Wed Feb 11 18:26:42 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:26:42 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:27:08 2009 [][-none-][FATAL] SECURITY: User authentication for v8web12 failed
Wed Feb 11 18:27:08 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - v8web12
Wed Feb 11 18:27:22 2009 [][-none-][FATAL] SECURITY: User authentication for v8web12 failed
Wed Feb 11 18:27:22 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - v8web12
Wed Feb 11 18:28:07 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:28:07 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:31:19 2009 [][-none-][FATAL] SECURITY: User authentication for Sergio failed
Wed Feb 11 18:31:19 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - Sergio
Wed Feb 11 18:31:24 2009 [][-none-][FATAL] SECURITY: User authentication for Sergio failed
Wed Feb 11 18:31:24 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - Sergio
Wed Feb 11 18:31:29 2009 [][-none-][FATAL] SECURITY: User authentication for sergio failed
Wed Feb 11 18:31:29 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - sergio
Wed Feb 11 18:31:36 2009 [][-none-][FATAL] SECURITY: User authentication for sergio failed
Wed Feb 11 18:31:36 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - sergio
Wed Feb 11 18:31:42 2009 [][-none-][FATAL] SECURITY: User authentication for Sergio failed
Wed Feb 11 18:31:42 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - Sergio
Wed Feb 11 18:44:47 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:44:47 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:44:53 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:44:53 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Wed Feb 11 18:45:01 2009 [][-none-][FATAL] SECURITY: User authentication for eduardo failed
Wed Feb 11 18:45:01 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - eduardo
Sun Feb 15 22:58:38 2009 [][-none-][FATAL] SECURITY: User authentication for leonardo failed
Sun Feb 15 22:58:38 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - leonardo
Tue Feb 17 20:15:56 2009 [][-none-][FATAL] SECURITY: User authentication for luiz failed
Tue Feb 17 20:15:56 2009 [][-none-][FATAL] FAILED LOGIN:attempts[1] - luiz

Nothing was showed in red!

Thank you guy!

[fabianoaa]

Im having the same problem!

[andopes]

The apache log used to be stored into /var/log/apache/ or /var/log/httpd/
Look for the file error_log.
I don´t know where the IIS use to store the error log.

Cheers

[fabianoaa]

In my case i figured out that the problem only happens when using in another language (Brazilian Portuguese). In English actually there is a error message, that I described on this thread: http://www.sugarcrm.com/forums/showthread.php?t=47289

[andopes]

In my case i figured out that the problem only happens when using in another language (Brazilian Portuguese). In English actually there is a error message, that I described on this thread: http://www.sugarcrm.com/forums/showthread.php?t=47289

This error had been reported by other community users and it will be fixed in the language pack 5.2.0d to be released up to next week.

Cheers