Upgrade problems with SugarSuitePatch 3.5.1d

[fachtopia]

Any leads of why this may be happening?

Warning: copy(/home/fach/public_html/crm/scrm/./json.php): failed to open stream: Permission denied in /home/fach/public_html/crm/scrm/modules/Administration/UpgradeWizard_commit.php on line 140
Could not copy file cache/upload/upgrades/temp/s1wqX5/SugarSuite-Patch-3.5.1d/json.php to /home/fach/public_html/crm/scrm/./json.php

Any tip, will be highly appreciated because I have done several things already with no luck

Regards

FACHTOPIA

[smueller72]

Check the permissions on the files/folders being upgraded. At the very least the user that your web service is running under(probably apache if you are running apache) needs to have write permissions on, again at the very least, the folders/files that are being upgraded.

[fachtopia]

Hello

Thanks for the answer, but which exactly will the permisions on those folders (777). It would be nice, if the configuration section will check those permisions before updating.

Another thing is. I am using a shared hosting and the SugarCRM changes ownership on files once it manage itself on any action, is that sounds ok?

Let's say, my user is sugar, once I do something it changes to apache.apache, then I don't have rights on the file anymore, and I have to ask support to change back the rights for me

Any suggestions in this matter

PD: I know that wouldn't happend if the server would be dedicated, but this is not the precise case now, it be taking into future consideration

Regards

FACHTOPIA