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Thread: Upgraded to 4.01 = Can't edit users

  1. #1
    nkendrick is offline Sugar Community Member
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    Default Upgraded to 4.01 = Can't edit users

    Like it says - if I go into admin and try and edit a user, as soon as I click on a user's account name I get a blank page.

    Likewise 'create new user' gives a blank page.

    (Still can't pick up email too - WHAT IS the trick with this!!??)

  2. #2
    lamezia5 is offline Sugar Community Member
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    Default Re: Upgraded to 4.01 = Can't edit users

    I've got the same problem, i upraded for version 4.00 to 4.01 withou getting any errors

    any way to resolve the problem??

  3. #3
    nkendrick is offline Sugar Community Member
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    Default Re: Upgraded to 4.01 = Can't edit users

    Bump?

    Anyone?

    This is going to be a BIG problem when we hire new staff!

  4. #4
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Upgraded to 4.01 = Can't edit users

    Is your Users module writeable? Is it all there? What is the link in the address bar of your blank page? what browser? If you manually type in 'http://youraddress/index.php?module=...ction=EditView' what happens. What does your log file say?
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  5. #5
    lamezia5 is offline Sugar Community Member
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    Default Re: Upgraded to 4.01 = Can't edit users

    It gives me the following errors:

    Warning: return_module_language(modules/editview/language/it_it.lang.php): failed to open stream: No such file or directory in /var/www/html/crm/include/utils.php on line 667

    Warning: return_module_language(): Failed opening 'modules/editview/language/it_it.lang.php' for inclusion (include_path='.:/usr/share/pear') in /var/www/html/crm/include/utils.php on line 667

    Warning: return_module_language(modules/editview/language/en_us.lang.php): failed to open stream: No such file or directory in /var/www/html/crm/include/utils.php on line 700

    Fatal error: return_module_language(): Failed opening required 'modules/editview/language/en_us.lang.php' (include_path='.:/usr/share/pear') in /var/www/html/crm/include/utils.php on line 700

  6. #6
    lamezia5 is offline Sugar Community Member
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    Default Re: Upgraded to 4.01 = Can't edit users

    I'm new in sugar crm, where can i found the log file


    thanks

  7. #7
    nkendrick is offline Sugar Community Member
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    Unhappy Re: Upgraded to 4.01 = Can't edit users

    Stuff from httpd log below. We have just discovered that 'create opportunity' doesn't work too.


    [client 192.168.2.1] PHP Notice: Undefined variable: currentModuleFile in /var/www/intranet/html/sugar/index.php on line 353, refe
    rer: http://intranet.[xxxxx].com/
    [client 192.168.2.1] PHP Warning: return_module_language(modules//language/en_us.lang.php): failed to open stream: No such file or
    directory in /var/www/intranet/html/sugar/include/utils.php on line 667, referer: http://intranet.[xxxxx].com/
    [client 192.168.2.1] PHP Warning: return_module_language(): Failed opening 'modules//language/en_us.lang.php' for inclusion (includ
    e_path='.:/usr/share/pear') in /var/www/intranet/html/sugar/include/utils.php on line 667, referer: http://intranet.[xxxxx].com/
    [client 192.168.2.1] PHP Warning: return_module_language(modules//language/en_us.lang.php): failed to open stream: No such file or
    directory in /var/www/intranet/html/sugar/include/utils.php on line 700, referer: http://intranet.[xxxxx].com/
    [client 192.168.2.1] PHP Fatal error: return_module_language(): Failed opening required 'modules//language/en_us.lang.php' (include
    _path='.:/usr/share/pear') in /var/www/intranet/html/sugar/include/utils.php on line 700, referer: http://intranet.[xxxxx].com/
    [Wed Feb 01 15:36:51 2006] [notice] child pid 22779 exit signal Segmentation fault (11)
    [Wed Feb 01 15:37:48 2006] [notice] child pid 22825 exit signal Segmentation fault (11)
    [Wed Feb 01 15:38:44 2006] [error] [client 192.168.2.1] File does not exist: /var/www/intranet/html/sugar/themes/Pipeline/menuarrow.
    gif, referer: https://intranet.[xxxxx].com/sugar/t...n2k-cold-1.css
    [Wed Feb 01 15:40:53 2006] [error] [client 192.168.2.1] File does not exist: /var/www/intranet/html/sugar/themes/Pipeline/menuarrow.
    gif, referer: https://intranet.[xxxxx].com/sugar/t...n2k-cold-1.css
    [Wed Feb 01 16:01:15 2006] [notice] child pid 22909 exit signal Segmentation fault (11)

  8. #8
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Upgraded to 4.01 = Can't edit users

    Quote Originally Posted by lamezia5
    It gives me the following errors:

    Warning: return_module_language(modules/editview/language/it_it.lang.php): failed to open stream: No such file or directory in /var/www/html/crm/include/utils.php on line 667

    Warning: return_module_language(): Failed opening 'modules/editview/language/it_it.lang.php' for inclusion (include_path='.:/usr/share/pear') in /var/www/html/crm/include/utils.php on line 667

    Warning: return_module_language(modules/editview/language/en_us.lang.php): failed to open stream: No such file or directory in /var/www/html/crm/include/utils.php on line 700

    Fatal error: return_module_language(): Failed opening required 'modules/editview/language/en_us.lang.php' (include_path='.:/usr/share/pear') in /var/www/html/crm/include/utils.php on line 700
    Have you modified your installation. There is no 'modules/editview' in the distribution.
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  9. #9
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Upgraded to 4.01 = Can't edit users

    Quote Originally Posted by nkendrick
    Stuff from httpd log below. We have just discovered that 'create opportunity' doesn't work too.


    [client 192.168.2.1] PHP Notice: Undefined variable: currentModuleFile in /var/www/intranet/html/sugar/index.php on line 353, refe
    rer: http://intranet.[xxxxx].com/
    [client 192.168.2.1] PHP Warning: return_module_language(modules//language/en_us.lang.php): failed to open stream: No such file or
    On yours too. Yours is actually missing the module name entirely ('modules//language'). Have you made any modifications to your code?
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
    Help us Help You

  10. #10
    nkendrick is offline Sugar Community Member
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    Default Re: Upgraded to 4.01 = Can't edit users

    All I have done is run the 4.0 -> 4.01 upgrade. Just now I have downloaded the full version and I am picking through the files - but I note the following error messages are worrying...

    [Wed Feb 01 15:38:44 2006] [error] [client 192.168.2.1] File does not exist: /var/www/intranet/html/sugar/themes/Pipeline/menuarrow.
    gif, referer: https://intranet.tcsauk.com/sugar/th...n2k-cold-1.css

    ^^^ the gif file is in the images sub-folder


    [client 192.168.2.1] PHP Warning: return_module_language(): Failed opening 'modules//language/en_us.lang.php' for inclusion (includ
    e_path='.:/usr/share/pear') in /var/www/intranet/html/sugar/include/utils.php on line 667, referer: http://intranet.[xxxx].com/

    ^^^ double slashy??? ...modules//language.....

    I am also getting segfaults. is there some clumsy coding somewhere????

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