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Thread: URGENT: Email history subpanel - can anybody confirm this?

  1. #1
    stevec is offline Sugar Community Member
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    Default URGENT: Email history subpanel - can anybody confirm this?

    Hi,

    Upgrading to 4.2b and noticed something odd - can anybody with a trial or live 4.2b system confirm this?

    For an archived email - with an associated account and contact.

    Going to either the account or contact's details view - the email is in the history subpanel but there is no contact in the subpanel's contact column. (Can confirm that a contact is associates with the email - in the email's detail view)

    This will cause us issues. I have tried the onloine demo to see if it's occuring ther but it's hard to be sure as the emails in ther are not associated with contacts to test properly.

  2. #2
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: URGENT: Email history subpanel - can anybody confirm this?

    Hi,
    This may be related to the bug#6288.

    With 4.2.0+, all of emails' relations are moved to many-to-many tables and emails themselves do not have parent's id's. Some parts of SugarCRM have not yet caught up with this change. For instance, a contact can find its emails, but each email listed in the subpanel can not find its parent (contact).
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  3. #3
    stevec is offline Sugar Community Member
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    Default Re: URGENT: Email history subpanel - can anybody confirm this?

    I see - emails_accounts was always empty in 4.0x but it's chock-a-block now.

    Thanks for the heads up as we're doing a test install of 4.2 and that means our bespoke exchange integration system will need modding before we can roll out 4.2.

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