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Thread: User licenses exceeded Warning.

  1. #1
    eicrasoft is offline Member
    Join Date
    May 2010
    Posts
    6

    Default User licenses exceeded Warning.

    We have just purchased sugerCRM 5.5.2 and installed on our own server successfully. After installation I noticed the following warning massage :

    "Warning: User licenses exceeded by 2. Please contact your sales representative or email cagroup@sugarcrm.com."

    I have re-invalided the license at Admin > License Management and validate your license. but there is not luck. We have purchased 05 user license but i am now sure what wrong have we made.

    Please help my guiding what to do now ?

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
    Location
    Los Angeles
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    4,813

    Default Re: User licenses exceeded Warning.

    How many Active users do you have defined? Check under Admin > User Management. Make sure it is not more than 5
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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