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Thread: user password will not reset

  1. #1
    compunet is offline Junior Member
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    Default user password will not reset

    I logged into Sugar as "admin" and reset a user's password. When he tried using the new password with his username it did not work. I tried it again and it didn't work again for him. Any suggestions?

  2. #2
    acarne is offline Junior Member
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    Default Re: user password will not reset

    Can you provide more information, did you hit "save"?

  3. #3
    blazejwiecha is offline Member
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    Default Re: user password will not reset

    i have same problem, and yes , i hit Save

  4. #4
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: user password will not reset

    Which versions do you use?
    I hope nobody uses LDAP authentification? LDAP Passwords cannot be set by sugar.

    regards
    hk

  5. #5
    blazejwiecha is offline Member
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    Default Re: user password will not reset

    Version 4.5.1g (Build 1003)

  6. #6
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: user password will not reset

    Perhaps the same problem as this thread ?
    I suppose one of the php-extensions is missing.
    Can you check it?

    hk
    Last edited by kuske; 2007-10-30 at 10:46 AM.

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