Users can't login / logon

[jvvlogi]

I have just installed Sugar professional and so far so good. I am in and working on the settings. I made my 5 user accounts, but cannnot login with any of the newly created users only the existing admin account

I have assigned a user name for each one and 'changed password'

here is my log

Is there a step I am missing?
.
Thu Jul 13 11:18:16 2006,797 [23764] FATAL SugarCRM - 1: I-E ERROR: $ie->findOptimums() failed due to bad user credentials for user login: cr@jvvlogistics.com
Thu Jul 13 12:27:55 2006,048 [19399] FATAL SugarCRM - SECURITY: User authentication for cr failed
Thu Jul 13 12:28:10 2006,700 [19493] FATAL SugarCRM - SECURITY: User authentication for gv failed
Thu Jul 13 12:28:19 2006,197 [19515] FATAL SugarCRM - SECURITY: User authentication for gv failed
Thu Jul 13 12:28:31 2006,853 [19562] FATAL SugarCRM - SECURITY: User authentication for admin failed
Thu Jul 13 12:28:37 2006,530 [19595] FATAL SugarCRM - SECURITY: User authentication for admin failed
Thu Jul 13 12:28:43 2006,385 [19611] FATAL SugarCRM - SECURITY: admin has attempted to login 6 times from IP address: 201.123.18.254.
Thu Jul 13 12:38:54 2006,111 [22041] FATAL SugarCRM - SECURITY: User authentication for gvergara failed
Thu Jul 13 12:39:14 2006,571 [22101] FATAL SugarCRM - SECURITY: User authentication for crodriguez failed
Thu Jul 13 12:39:31 2006,792 [22141] FATAL SugarCRM - SECURITY: User authentication for rvelazquez failed
Thu Jul 13 12:41:31 2006,823 [22687] FATAL SugarCRM - SECURITY: User authentication for rvelazquez failed
Thu Jul 13 12:52:44 2006,291 [25566] FATAL SugarCRM - SECURITY: User authentication for crodriguez failed
Thu Jul 13 12:56:26 2006,211 [26653] FATAL SugarCRM - SECURITY: User authentication for rvelazquez failed
Thu Jul 13 12:56:43 2006,148 [26723] FATAL SugarCRM - SECURITY: User authentication for gvergara failed

[jhein]

I have the same problem. I managed to create one user that can login. Every user I created later can not login. Did you find a solution to your problem?

Julian

[sanjaykatiyar1]

Make sure 'Portal only User' and 'Group User' not checked for these users.

[jhein]

I think I found the problem: The applications does not write the status to the database. Status can be active or inactive and the detail screens show "active" for this users, but in the list view, there ist just no status displayed at all.

When I check in MySQL, the field value for this users is NULL, even after trying to set users to inactive or back to active:

mysql> select users.status from users;
+--------+
| status |
+--------+
| Active |
| Active |
| NULL |
| NULL |
+--------+
4 rows in set (0.00 sec)

Did I find a bug here?

Julian

[jhein]

I udpated the database directly:

update users set users.status="Active" where id="id";

and now the users can login. I guess, that this relates to the Asterisk Module I installed. I created one user before the installation of the module and he had no problems. All the users I created after installing this module, have the problem.

How would I uninstall a module installed with the upgrade wizard?

Thanks,
Julian

[dmay]

I 've installed sugar without any modules for the first time. My system running with php 5.2 on a local Desktop-PC

It's my first installation. I have the same Problem. The user was written to the Database, but the Login doesn't work.
If i wan't to install Sugar in my factory, where a worker has an admin-account, i can't get him Access to the mysql-DB, to set the wrong values. A solution must fix this problem!

Greets Dirk