Using Cases For Customer Support

[cbjroms]

I have just started to use the Comminity Edition and deciding how best to apply it to my business.

I have a sales person on the road and he is visiting customers and collecting questions that he needs to get answered by other people in the business. I want to be able to see the questions that are being asked and also track them being answered in a timely manner.

It seems to me that these can be treated as customer support issues and we can use the Cases module to track them.

Am I on the right track?

Thanks

Chris

[andopes]

Hi Chris

You definitely are in the right direction.
Cases module fully accomplish your business.
Additionally you can do much with Cases module:
You can create categories and subcategories on Cases the way it is easy to identify who is the right person to figure them out.

Best regards

[cbjroms]

Thanks andopes,

But what is the difference between using Activities to record questions/answers and Cases to do the same thing? Is one way better than another?

Thanks

Chris