I'd love to talk to anyone who is using Sugar as their customer service/ticket tracking tool.
We're trying to make it work and are having work flow issues.
We have at least 5 group inboxes with several users a piece. Each group inbox has a team assigned to it but reps can be on more than one team.
Nevermind the fact that moving a request (once it's a case) from one team to another is a chore.
Anybody have any pointers or suggestions?
Thanks,
Amber