Using SugarCRM For Hot Tub Maintenance Company

[orty]

My brother and dad are taking over management of a hot tub maintenance company in a vacation rental resort community here. They have about 400 hot tubs they will be maintaining around this area, which will need weekly service checks (may be more common as well during busy tourism season). They will basically want something that will keep a record of when the homes are occupied (as they get checked between stays and they get faxes from the local property management companies when their homes are occupied) and they'd need some sort of work/service order system for when things need to be repaired. They will have a staff of three other hot-tub checkers while they're the primary repair guys.

My dad and brother both have many, many years experience in this industry, so that's not the issue, I'm just looking to save them some of the silly paper-work crap and get them something (ideally) web-based so they can check things out in the field and have a better record of things (the guy that's been forced out basically had a file system that entailed a bunch of post-it notes and hand-written work orders that were illegible).

A posted this request in a similar form on a general site (reddit) and SugarCRM came up as an option. I've personally never have used SugarCRM, and haven't really dealt with too many OS apps that weren't content aggregaters or CMSes (Joomla, typo3, wordpress, movable type, etc...), but it sounds like something that might help things quite a bit. So I ask all you experts: Would SugarCRM work, and are there add-ins that would make my life easier, or am I missing the boat and should look elsewhere? My biggest concern is the scheduling aspect of things, making sure things don't get missed (homes get checked when they should, etc...) and there's accountability for who did what.

[eitrix]

Sugar can defenatly do what you ask for. If you are not willing to go with much customization your need can be satisfied even with out-of-box functionalities.

You can make accounts to represent the houses that you maintain and contacts inside accouts to represent contact person. Then you can schedule all kind of calls/tasks related to an account and have a cases system to issues out of schedule work assigment.

Thats something that comes up first on my mind