What is the SLA level with Sugar Pro On-Demand ?

[JavaCK]

Hi,

haven read the http://www.sugarcrm.com/crm/products...on-demand.html Sugar Pro On-Demand options , I would like to know what HA/SLA level is guaranteed in Sugar Pro On-Demand subscription (for 5 users)

• HA : 99.999% ?

• daily backup ?

• SLA , available 24H/24 , 7d/7, 365d/365 ?

• Transparent application failover ? or recovery in less than 1 hour ? less than 1 day ?

Thanks,

Steve

[susiewilliams]

Hi Steve,

Sugar's sales group are the best people to answer this question. Please contact them via phone or email and they'll answer your questions.