4.5.0b Installation Fails

[pavera]

I have been using sugar for about a year now, I've installed alot of versions... I've read through the installation manual like 5 times now because I can't figure this one out...

Brand new install of SugarCRM open source on CentOS 4.4, PHP 4.3.9, MySQL 4.1.20, apache 2.0.52 which as far as I can tell satisfies the requirements. I start into the installer, and get to the last step. I am creating the database and database user in the installer. The installer creates the user, creates the database, but fails to create any tables and hangs at this point:

Creating Sugar application tables, audit tables, and relationship metadata...

Creating the database sugarcrm on localhost...done
Creating the Database username and password...Creating the Database username and password for localhost...done

What is wrong? Is CentOS 4.4 not supported? Do I have to use PHP 5?

I have verified on the command line that the database and user are created with the proper permissions. Sugar doesn't output any errors, it just simply hangs. What should I try next?

[ruchida]

Any Apache log?

[mulder99]

Same for me :-(

What I can add to this is the MySQL privilages seem to be all messed up. If I delete mysql's root password it gets to the stage above, however if I put a root password in place (and enter it into the appropriate step in the install of course) the install hangs at step 5.

Also, if I add a password for root phpMyAdmin no longer works!

Could it be a mySQL thing?

Steve.

[czei]

I have been using sugar for about a year now, I've installed alot of versions... I've read through the installation manual like 5 times now because I can't figure this one out...

Brand new install of SugarCRM open source on CentOS 4.4, PHP 4.3.9, MySQL 4.1.20, apache 2.0.52 which as far as I can tell satisfies the requirements. I start into the installer, and get to the last step. I am creating the database and database user in the installer. The installer creates the user, creates the database, but fails to create any tables and hangs at this point:

Creating Sugar application tables, audit tables, and relationship metadata...

Creating the database sugarcrm on localhost...done
Creating the Database username and password...Creating the Database username and password for localhost...done

What is wrong? Is CentOS 4.4 not supported? Do I have to use PHP 5?

I have verified on the command line that the database and user are created with the proper permissions. Sugar doesn't output any errors, it just simply hangs. What should I try next?

I'm having a similar problem, only the Step 9 web page never materializes and there's no error messages. I can examine the sugarcrm database which has been created, but there's no tables in it.

Note that I'm also using the same versions of CentOS, with the same versions of PHP and MySQL and Apache.

Michael Czeiszperger
Web Performance, Inc.

[kpit]

Check you php.ini for max memory settings Sugar uses a lot of memory. you need about 64M to allow SugarCRM to work well. The default is 8M and will run out of memory to execute.

[meierjo]

I have been using sugar for about a year now, I've installed alot of versions... I've read through the installation manual like 5 times now because I can't figure this one out...

Brand new install of SugarCRM open source on CentOS 4.4, PHP 4.3.9, MySQL 4.1.20, apache 2.0.52 which as far as I can tell satisfies the requirements. I start into the installer, and get to the last step. I am creating the database and database user in the installer. The installer creates the user, creates the database, but fails to create any tables and hangs at this point:

Creating Sugar application tables, audit tables, and relationship metadata...

Creating the database sugarcrm on localhost...done
Creating the Database username and password...Creating the Database username and password for localhost...done

What is wrong? Is CentOS 4.4 not supported? Do I have to use PHP 5?

I have verified on the command line that the database and user are created with the proper permissions. Sugar doesn't output any errors, it just simply hangs. What should I try next?

I'm really really new to Sugar - just googled open source CRM and found it and tried an install - had the same error as you and I went to /etc/php.ini and bumped the memory_limit setting to 30M. Wnet back to the browser and hit refresh and the installer finished.

Might want to try it YMMV....

[czei]

Upping the memory in php.ini worked great, thanks for the tip. Its confusing since the installation configuration checker reported that my PHP was configured to use unlimited memory, which obviously wasn't the case.