4.5: Email msg truncated after special european chars -- handleCharsetTranslation())

[dvandewetering]

Email messages that use special european characters are being truncated, and the next error is in the logfile:


Sat Sep 23 17:35:01 2006,498 [72831] FATAL SugarCRM - ***ERROR: InboundEmail::handleCharsetTranslation() called without a $charset!
Sat Sep 23 17:35:01 2006,510 [72831] FATAL SugarCRM - ***STACKTRACE: Array


Can somebody tell me what to change, and where?

[malcolmh]

Email messages that use special european characters are being truncated, and the next error is in the logfile:


Sat Sep 23 17:35:01 2006,498 [72831] FATAL SugarCRM - ***ERROR: InboundEmail::handleCharsetTranslation() called without a $charset!
Sat Sep 23 17:35:01 2006,510 [72831] FATAL SugarCRM - ***STACKTRACE: Array


Can somebody tell me what to change, and where?

Look at this post :

http://www.sugarcrm.com/forums/showt...ial+characters

from HendrikE, #23. This seems to solve the problem

[dvandewetering]

This is not working for me, since I am on 4.5 already and the code is already in there!
When the special character is in the subject, it's not a problem though... strange!

... and this is the part the causes the error:

function handleCharsetTranslation($text, $charset) {
if(empty($charset)) {
$GLOBALS['log']->fatal("***ERROR: InboundEmail::handleCharsetTranslation() called without a \$charset!");
$GLOBALS['log']->fatal("***STACKTRACE: ".print_r(debug_backtrace(), true));
return $text;
}

(module: InboundEmail.php)


But doesn't that say that it has to log something when the Charset is empty?

[malcolmh]

Try the attached file which has the line changed as described in the forum post, this resolved our problems. We were also experiencing the same problem, special characters were appearing correctly in the subject but not in the body

Copy to modules/InboundEMail/InboundEmail.php

[dvandewetering]

Malcolm, my German neighbour... you're a true friend--it worked!

I added the extra lines to solve 01-01-2000 date issue again, and now it just works!
Amazing!

Thanks!