4.5 upgrade problem

[tlck9]

I have seen an error similar to this floating around on the boards, but cant seem to solve it.

When upgrading from 4.2.1b to 4.5.0RC I get the following error in the upgrade wizard screen

Specified directory '' for zip file 'cache/upload/upgrades/patch/SugarSuite-Patch-4.2.1b.zip' extraction does not exist.

This was a 4.2.1a bitrock install on linux, that then had the 4.2.1b upgrade, now trying the 4.5.0RC

tks.....

[kuck]

Hi,

I have got the same problem. Does anyone have an answer for this problem? I read somewhere else that the webuser needs to have access to this directory. How can I check whether that is the case? (I am very new to this).

Here is what I did:

Downloaded 4.2.1a for Windows with SQL and php, installed it and then followed the upgrade description in the manual.

I am running Windows XP and tried to upgrade to 4.5RC1. I have not changed or touched anything after the installation of 4.2.1a, except to set the time zone to +10 Brisbane.

If anyone has some idea what we need to do, it would be much appreciated.

Thank you.

kuck

[jpollone]

Same problem here with the Mac bitrock installation (by the way, it rocks!). I upgraded to 4.2.1b via the upgrade wizard and it installed well. I attempted the 4.2.1 - 4.5RC1 upgrade and it failed with the same error message after clicking on the Commit button:
Specified directory '' for zip file 'cache/upload/upgrades/patch/SugarSuite-Patch-4.2.1b.zip' extraction does not exist.

I thought it was a permission problem and gave all folders/files from /Applications/sugarcrm/htdocs/sugarcrm/cache the full ability to RWX and still came up with the same error message.

[kuck]

ok, so we have the same problem on different operating systems; linux, windows and mac osX.

Would really like someone to provide some advice on how to solve this. A link to where to find the information required would be enough (manual or forum). Thank you.

Some more information: When I click on the about button it tells me that it is running Version 4.5.0RC (Build 1050)

However, I wanted to enable the new "forum" module, but when attempting to do so, it does not list any modules. I get the following error message:

The following modules have been installed:

Error: PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file 'D:/Program Files/sugarcrm-4.2.1a/htdocs/sugarcrm/cache/upload/upgrades/patch/SugarSuite-Upgrade-4.2.1-to-4.5.0RC.zip'
Name Type Version Date Installed Description Action


I have checked the file is definately in this location.

Thanks.

kuck

[kpit]

does the webserver have read/write permissions to the file and the path?

[jpollone]

does the webserver have read/write permissions to the file and the path?

Unfortunately, yes. I also set permissions to 777 from the htdocs folder down.

Can I manually move the files over from the expanded RC1 file? I noticed in the documentation that install.txt and upgrade.txt state that the upgrade process should be used.

[jpollone]

I was not able to get the 4.5 upgrade to work so I uninstalled the Bitrock installation of SugarCRM for Mac. This removed the Apache2 and MySQL files stored under the /Applications/sugarcrm folder. I did not have any data to bring over, so this is what I did to get 4.5RC1 working on the Mac:

1) Downloaded the MySQL 5.0.1 Mac OS X package from the MySQL site.
2) Installed the package then followed Marc Liyanage's instructions:
Open a terminal window and type in the following commands (without the double quotes):
type cd /usr/local/mysql
type sudo chown -R mysql data/, enter your Mac OS X account password when asked for it.
To start the server, issue sudo echo first, then type sudo ./bin/mysqld_safe &
3) Changed the MySQL root password:
/usr/local/mysql/bin/mysqladmin -u root password mynewpassword
4) Installed the MySQL preference pane.
5) Downloaded and installed Marc Liyanage's PHP 5.1.5 package (www.entropy.ch)
6) Edited the php.ini file (found in /usr/local/php5/lib) and enabled (removed the preceding semi colon) the following line:
session.save_path = "/tmp"
7) Started Personal Web Sharing
8) Create a phptest.php file containing the following line: <?php phpinfo() ?>
9) Verified PHP and MySQL were installed by running http://localhost/~myshortname/phptest.php
10) Downloaded SugarCRM 4.5 RC1 and extracted the contents into my Sites folder (~/Sites/sugarcrm).
11) From the Finder, highlighted the sugarcrm folder and selected File > Get Info.
12) Assigned R&W access to Owner, Group, and Others and clicked Apply to enclosed items. (Since I am testing 4.5RC1 on my local MaBook, I didn't care about securing the sugarcrm folder.)
13) Restarted Personal Web Sharing from the Sharing preference pane
14) Launched http://localhost/~myshortname/sugarcrm from the browser and completed the SugarCRM installation.

[brendanwalsh]

Just chiming in. Same problem. Bitrock WAMP install of open source onto laptop Upgrade to 4.2.1 Ent. Can't get any of the 4.5 releases to go.

Solutions would be great ;-)

Brendan