403 on Admin Create User

[njprrogers]

Hi there,

I'm a newbie to Sugar CRM so any help would be appreciated.

My hosting company has just installed Sugar on a shared server. I've successfully created a few accounts etc. but when I go to create a new user I get a 403.

The message is as follows:
Forbidden
You don't have permission to access /index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.41 Server at omansy.com Port 80

I've had my hosting company look at it but they could not locate the problem, they've suggested that Sugar may not be suitable for shared hosting,

Any feedback gratefully received....

[kuske]

I think it must be a unix server and the chmods of the sugarcrm root directory [sugardir] have not been set to 755 by a

chmod -R 755 [sugardir]

invoked in the parent directory of [sugardir]

[njprrogers]

Hi Kuske, I am running on Linux Apache.

Using my FTP client I can see that the php files in the html root (public_html in this instance) are set to 644.

Are you saying that all the files from the root directory through sub folders need to be set to 755 Sugar to run succesfully?

[yusufmoola]

I had the exact same problem with "all" my files in the [sugarcrm] directory having 755. The problem was that "chmod -R 755 *" did not change the permissions on the .htaccess file.

The fix is to make the .htaccess file in the sugar directory have read access. Under my setup, I needed the permissions to be 664 as it was 660. In other words, my web user was the "other" in the rw-rw---- permissions on the file.

Try to "chmod o+r .htaccess" ...

[kuske]

Different linux installtions have shown that chmod 755 are the best working.
755 means
7 = r+w+x for owner
5 = r+x for group and rest of world

the x is needed for directories to allow a chdir to this directory.
without x it is possible that a readeable directory cannot be opened.

thsi behaviour is different in different linux installations.....