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Thread: 5.1: reports for campaign logs, how?

  1. #1
    wivaku is offline Sugar Community Member
    Join Date
    Oct 2006
    Posts
    38

    Default 5.1: reports for campaign logs, how?

    The Sugar Professional 5.1 reporting module has a lot more capabilities,
    I am hoping to report on the results of an e-mail campaign.
    E.g. who opted-out, who viewed a message, etc.

    I tried two approaches, a report for module campaign_log (link the contacts to it)
    or the other way around: a report for contacts (and link the campaign details to it).

    approach 1: report for module campaign_log

    I get there partially. It shows the records, but leaves certain fields empty.
    - report type: rows and columns
    - module: campaign_log
    - define filter:
    CampaignLog > Activity Type is "Opted Out"
    CampaignLog > campaign > Name is "my_campaign"
    - choose display columns:
    CampaignLog > Activity Date
    CampaignLog > Target Type
    CampaignLog > Target ID

    This report shows the leads/contacts that opted out for a particular campaign.
    But: it only shows the Target ID, the internal ID, not the name/e-mail address etc.

    When adding a display column (e.g. CampaignLog > campaign > Contacts > Name),
    and making the Contact module an "Optional Related Module",
    then the same records are shown (=correct), but the name column stays empty (=incorrect).

    approach 2: report for module contacts

    Getting close, but not completely. I can show the names, but not related info.

    - report type: rows and columns
    - module: contacts
    - define filter:
    Contacts > Campaigns > Activity Type is "Opted Out"
    Contacts > Campaigns > campaign > name is "my_campaign"
    - choose display columns:
    Contacts > Name

    This works fine. But, when I try and add another display column then I get 7000+ hits (3x the amount of total log entries for that campaign), each a group of the 3 records that are supposed to show up (rec1, rec2, rec3, rec1, rec2, rec3, etc).
    Example, when adding Contacts > Campaigns > campaign > log_entries > Activity Date.
    Had a feeling this had to do with the "Optional Related Module" setting, but no avail.


    Suggestions?

  2. #2
    webnom is offline Sugar Community Member
    Join Date
    Jan 2008
    Posts
    35

    Default Re: 5.1: reports for campaign logs, how?

    Hi,
    Would also be interested in how to do this. We're desperately seeking tracking results for our email campaigns and it seems impossible to find.
    We'd like to know:
    recipients by open (including account and contact information)
    recipients by click by tracker URL

    and more.

    Can anyone offer assistance?

    Thank you!
    ---------------------------------
    Brad Pirman

    Elite Meetings International, Inc.

    The premier hotel sourcing and RFP engine for meeting planners.

    Browse our approved collection of luxury, high-end hotels
    when planning your next meeting or incentive trip.

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