5.5 SMTP Error

[blckspder]

Hello,

I just installed 5.5 on shared hosting at 1and1. After some configuring I got it to work and it seems to be working great, except for email.

I configured the emails module with my email settings and I can download email but when I try to send something I get an SMTP error. I have tried several different SMTP servers and it doesnt seem to matter, it just wont connect to the smtp server.

The log file has a bunch of these messages from my attempts

Mon Feb 8 20:52:54 2010 [13245][c35dba46-88d5-ef67-b893-4b69ae0d79b8][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Ive also attached the log file in case I missing anything.

Any help would be greatly appreciated. Thanks.

[d1m0]

The first thing you should check is that you are using an existing mail account with the correct password (the "Use SMTP Authentication?" option should be checked).

You can also check whether the SMTP server you are trying to set is actually listening on port 25. You can do this by executing the following from the command line:

telnet YOUR_SMTP_SERVER 25


The result should be similar to this:

telnet siteground165.com 25
Trying 67.15.211.3...
Connected to siteground165.com.
Escape character is '^]'.
220-serv01.siteground165.com ESMTP Exim 4.69 #1 Tue, 09 Feb 2010 08:28:10 -0600
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

The best option, however, would be to contact your host and ask them for the correct SMTP settings you have to use.

[blckspder]

I verified the settings and made sure the server is listening on port 25. We use Professional edition at work and everything seems to work there just fine. Except we are using 5.2.0k at work.

[johnsopaul]

Hi, i had this problem until I changed the smtp server from my domain name to localhost. There is also a mention of passwords with special characters causing problems.