500 Internal Server Error

[sethp]

I was performing a quick repair this morning, when an error having to do with a custom module came up.

I clicked execute, which brought up another error screen. I closed the tab, and tried to repoen the CRM in a new tab. Now, every time I try to access the login screen, I get a 500 internal server error.

Here's a copy of my error log:

HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Mon, 27 Sep 2010 17:11:03 GMT
Content-Type: text/html
Connection: keep-alive
Set-Cookie: PHPSESSID=kqjhbhoo1ucajcsq9dr5152h01; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
X-Application-Server: 10.13.10.128
Content-Length: 0


Mon Sep 27 14:10:47 2010 [8323][d12adf69-77d3-07d6-4dda-4c7c6357bbd0][FATAL] HTTP Error: no data present after HTTP headers
Mon Sep 27 14:10:47 2010 [8323][d12adf69-77d3-07d6-4dda-4c7c6357bbd0][FATAL] HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Mon, 27 Sep 2010 17:11:03 GMT
Content-Type: text/html
Connection: keep-alive
Set-Cookie: PHPSESSID=; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
X-Application-Server: 10.13.10.128
Content-Length: 0


I'm using Sugar CE 6.0.1.

EDIT: Here are the errors from my server's log.

#
[Mon Sep 27 13:58:25 2010] [error] [client 74.205.214.28] PHP Warning: require_once(modules/DynamicFields/DynamicField.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /var/www/clients/client3/web8/web/data/SugarBean.php on line 47
#
[Mon Sep 27 13:58:25 2010] [error] [client 74.205.214.28] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'modules/DynamicFields/DynamicField.php' (include_path='/var/www/clients/client3/web8/web/include/..:.:/usr/share/pear:/usr/share/php') in /var/www/clients/client3/web8/web/data/SugarBean.php on line 47
#
[Mon Sep 27 13:58:25 2010] [error] [client 74.205.214.28] PHP Fatal error: Class 'LogicHook' not found in /var/www/clients/client3/web8/web/include/utils.php on line 2565
#
[Mon Sep 27 13:58:25 2010] [error] [client 74.205.214.28] File does not exist: /var/www/crm.thetouchmarketing.com/web/favicon.ico

[robertbmirth]

If you wrote the PHP on this custom module by hand, I'd check it for errors. This stuff happened to me when I was trying to make SOAP calls and had something like $bean->$id instead of $bean->id in one of my logic hooks that was firing.

[sethp]

Thanks for your reply Robert.

I didn't write any of the code in the module by hand. I built the module in Module builder, so there was no manual coding.

[robertbmirth]

mmkay, well, then I don't know how to help you. If you search the forums you'll find a few posts with similar errors in the logs, but most of them are people like you asking for solutions and so far not finding any. http://www.sugarcrm.com/forums/showthread.php?t=57769 might be of some use though.

[sethp]

Thanks for the link Robert. I looked at it, and it didn't contain a solution that worked for me. I appreciate your help though.

[sethp]

More information:

Sugar version; Sugar CE 6.0.1
PHP version; 5.2.1
Web server version; Centos Linux (5.4 or 5.5)
Database version; MYSQL 5.0.77
Operating system. Linux

[Angel]

Can you post the output of phpinfo() ? Perhaps one or more PHP settings needs to be adjusted.

[sethp]

Thanks for your reply Angel.

I just found some more information that might be helpful.

I was looking at the sugar folder on my server, and I realized that www/modules was missing. I think that other folders may be missing too.

I copied the modules folder over from another installation with the same version.

Now I am not getting a blank login screen, but when I click login after entering my credentials, it sends the data, but refreshes the login screen.

I have a bunch of new errors in my server error log as well. I've pasted a chunk of them here:

[Thu Sep 30 12:38:54 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:54 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:54 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:54 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:55 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:58 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_p7sag2knfg4j6427nka3q1hjd7, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:58 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:58 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:58 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/ind...n_action=index
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in /var/www/clients/client3/web8/web/include/MVC/SugarApplication.php on line 469, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: open(/var/www/clients/client3/web8/tmp/sess_i3eph9ljvrqh2unq3m0hmkeg13, O_RDWR) failed: No such file or directory (2) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1
[Thu Sep 30 12:38:59 2010] [error] [client 69.63.63.238] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/clients/client3/web8/tmp) in Unknown on line 0, referer: http://crm.thetouchmarketing.com/cac.../style.css?c=1

I tried performing a silent upgrade to 6.0.2, but I kept on getting the "The patch did not contain a proper manifest.php file. Cannot continue." error.

Does this help at all or change anything?

[Angel]

Seems you've got a combination of issues going on here.

The references to session.start seem to indicate that the sessions.save_path setting in your PHP.INI is set to a directory that doesn't exist, or that the web user cannot properly access. You need to resolve that first as you won't get far with that being a problem.

The other errors seem to also point to a permissions issue. Double check your file/folder permissions and ownership to make sure that the web server user can access the files.