About deleting user

[satimis]

Hi folks,


Ubuntu LAMP server 6.06 amd64
SugarCRM 5.0 Community Edition
Apach2
MySQL 5.0
PHP5


I can't remove/delete a user after him/her once created. I can deactivate and terminate him/her. Afterward he/she can't login. But his/her record is still on SugarCRM. Is there the desgin of SugarCRM?

If I want to delete his/her record completely whether I have to do it on MySQL? Please advise. TIA


B.R.
satimis

[mikesolomon]

Hi folks,


Ubuntu LAMP server 6.06 amd64
SugarCRM 5.0 Community Edition
Apach2
MySQL 5.0
PHP5


I can't remove/delete a user after him/her once created. I can deactivate and terminate him/her. Afterward he/she can't login. But his/her record is still on SugarCRM. Is there the desgin of SugarCRM?

If I want to delete his/her record completely whether I have to do it on MySQL? Please advise. TIA


B.R.
satimis

yup this is sugards design

as u say if u want to remove completely u will have to do it via mysql

[satimis]

yup this is sugards design

as u say if u want to remove completely u will have to do it via mysql

Hi,

Noted with thanks


B.R.
satimis

[sugarcane]

Hi satimis,

Yes, the system is designed so you cannot delete a user unless you do it in MySQL. The reasoning behind this is that if any records were created by that user or assigned to a user, you do not lose this historical data

[satimis]

Hi satimis,

Yes, the system is designed so you cannot delete a user unless you do it in MySQL. The reasoning behind this is that if any records were created by that user or assigned to a user, you do not lose this historical data

Hi sugarcane,


Thanks for your advice.


I created an User. Before releasing SugarCRM to him I tested his email service creating many records on SugarCRM email system on his account, in particular as follow on "Outgoing Mail Server" item;


Emails --> Settings --> Mail Accounts

On "Outgoing Mail Server [system - satimis.com] [Add]

I found many entries there after testing. I can't find an easy way to delete all of them collectively. I have to do it manaully one by one.

selecting --> Edit --> clear all entries --> Save
then deleting one record, etc.

It is quite time consuming if there are >10 records. Is there a shortcut/easy way?

TIA


B.R.
satimis