About user email account

[satimis]

Hi folks,


SugarCRM 5.0 Community Verison


I'm following "Sugar Community Edition Installation and Administration Guide Version 5.0" learning Sugar.


I can't resolve the function of following 2 sections;

1)
To create a user
http://www.sugarcrm.com/docs/Adminis...ation.4.4.html


2)
To set up a new mail account for inbound emails
http://www.sugarcrm.com/docs/Adminis...ation.4.5.html


To my understanding an user account has been created on 1) above. He/She should have the privilege to send/receive emails. Why it needs 2) above to create a new mail account for inbound emails?

Please help me to understand it. TIA


B.R.
satimis

[roblaus]

No lecture here, just one sentence: You won't need any IT knowledge to use Sugar but for installation and administration it is assumed that you have at least some basic IT skills. Maybe you can ask a friend or a colleague to help you with these things?

To your question: A Sugar user is an entity on its own and doesn't have any other rights or capabilities outside of the application. So if you want Sugar and Sugar users to send and receive emails you need to set up accounts (which in turn must exist already - like the ones you set up in Outlook or any other email client).
A user can either have a personal email account (must be set up by himself in the email module) or there can be group accounts (something like info@... or office@...) that may or may not be connected to a user. Group accounts can only be set up in the admin section under inbound email settings (all user accounts, once created, will show up there as well but can't be created there).
Once the group account has been set up and a group folder has been assigned a user with an existing personal account will see the group account in his folder list (what I personally consider debatable).
On top of all hat you need to set up the scheduler (also in the admin section) and a cron job (under Linux) in order to make the Sugar email part communicating with the outside world.

rgds

[satimis]

Hi roblaus,


Thanks for your advice.


I have no prevously knowledge on CRM. I installed Sugar on a working Ubuntu LAMP box, newly built, for testing purpose following the guide.


Ubuntu LAMP 6.06 amd64 box, headless :-
database - mysql
web server - apache2
mail server - postfix
IMAP - cyrus
web mail - squirrelmail
ssl
iptables
php5
etc.


It is a working LAMP box. Users account are already existing. They can send/receive emails without problem either direct on squirrelmail OR via the mail client, evolution, running on their workstations.


The web server and database are also working without problem. No account has been created on mysql other than "root", the admin. No webpage has been created other than apache default page.

A user can either have a personal email account (must be set up by himself in the email module) or there can be group accounts (something like info@... or office@...) that may or may not be connected to a user. Group accounts can only be set up in the admin section under inbound email settings (all user accounts, once created, will show up there as well but can't be created there).
Once the group account has been set up and a group folder has been assigned a user with an existing personal account will see the group account in his folder list (what I personally consider debatable).

Here I have some confusion. On mail server I, as administrator, create accounts for the users together with size of email box and other restrictions. On Sugar it allows users creating their own mail account after having users created allowing them to login.

Group account looks to me similar to broadcasting account on Mail server. Do users require privilege to read?

On top of all hat you need to set up the scheduler (also in the admin section)

I just did it following the guide

and a cron job (under Linux) in order to make the Sugar email part communicating with the outside world.

Sorry I'm not quite clear on this part. The users' mail box/account are on;

$ sudo ls /var/spool/cyrus/mail/

a  c  e  g  i  k  m  o  q  s       t  w  y
b  d  f  h  j  l  n  p  r  stage.  v  x  z

Sugar is on;
ls /var/www/

apache2-default  phpmyadmin  SugarCE-Full-5.0.0e

If they all are allowed using Sugar, do they need to create new email accounts on Sugar. OR their accounts can be piped to Sugar? If YES please shed me some light how to make it.


Cron is running on this LAMP box.

$ dpkg -l | grep cron

ii  cron      3.0pl1-100ubuntu1     management of regular background processing

How to config it making Sugar commnicating outside world? TIA
(Ah a further though the Sugar box here can now be visited on Internet by running https://domain.com/index.php on browser after pointing port 443 to this LAMP box. ssl is running here port 80 does not work. Is it what you meant "communicating with outside world? I haven't tested the mail service on Sugur. I suppose it also works).


One practice I have to adjust myself on using Sugar. I'm running command lines configuring servers. Sugar is a GUI package. Frequently I wondered a while before knowing how to proceed further.


B.R.
satimis