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Thread: Accessing contact from dashlet error

  1. #1
    pchelp is offline Member
    Join Date
    Jan 2010
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    11

    Default Accessing contact from dashlet error

    I have open tasks dashlet on the home page of SugarCRM. One of the fields is Contact. When I click on contact's name I get the following error "Error retrieving record. This record may be deleted or you may not be authorized to view it."
    The contact is available every other way: via direct access, via account's page, via task's page.
    The problem appears to be with access from dashlets only.
    I'm using administative account.
    I recently upgraded from SugarCRM CE 5.5.0 to 6.0.1
    Before the upgrade I didn't have any issues.

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
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    Los Angeles
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    4,813

    Default Re: Accessing contact from dashlet error

    I recently ran into this as well. It appears to be a bug in Sugar 6.0.x

    The issue is that the ID of the related record is incorrect, hence the error you are seeing. I am searching for the solution as we speak. I'll post back once I find it.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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